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Re: Slow internet connection

Community Manager
Posts: 8,712
Registered: ‎20-04-2015

@ivanquncu wrote:
Digi, ko punya line apa macam oh..
4g kah 4 buruk..
Fix lah cpt sebelum kmi smua buang ni sim digi p longkang..

@ivanquncu, di mana kawasan yang anda terjejas? 


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Re: Slow internet connection

Member
Posts: 1
Registered: ‎09-04-2016

I have tested whom my friend is using Digi. Phone put side by side. My friend's internet is showing "4g" while my phone only got "e". How could this happen? And, I had never utilise my internet. 

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Re: Slow internet connection

Support
Posts: 4,234
Registered: ‎01-05-2015

Hi, lydiawss.

 

May we know, have you upgrade your sim card to the new 4G LTE sim? If you still using the old sim card, this might be the issue as your sim card unable to capture the 4G signal. Whether you still have internet quota or not, it will not interfere with network strength. Maybe you can PM us <here> your number and registered name to check further on the sim card status :-)

 

Kindly note that in order to enjoy the 4G network, please ensure you are

1) in the coverage area.

2) using supported 4G device.

3) using 4G LTE sim card.

 

Thank you

Have a pleasant day!

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Re: Slow internet connection

Member
Posts: 5
Registered: ‎01-03-2016
Hi. Sometimes digi are doing maintenance at certain area and it took longer time to resolve. You can try to change the network mode setting to 3g. This might not be as fast as 4g but atleast we still can connect to internet and the network works quite good to me. 😃
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Re: Slow internet connection

Member
Posts: 5
Registered: ‎01-03-2016
Hi. Sometimes digi are doing maintenance at certain area and took longer time to resolve. You can try to change the network mode setting to 3g. This might not be as fast as 4g but atleast we still can connect to internet and the network works quite good to me. 😃
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Re: Slow internet connection

Support
Posts: 3,183
Registered: ‎10-04-2015

That is a good suggestion Azlinamj. Smiley Happy

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Re: Slow internet connection

Member
Posts: 5
Registered: ‎20-06-2016
Will you kindly validate service in my area too, it's not slow but totally no flow of network at a time.
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Re: Slow internet connection

Member
Posts: 1
Registered: ‎15-07-2016
Very slow. Currently subscribe to 10.5gb rm88. And the speed is 0.1mb/s. Zzzzz.. please fix this digi. Or i will change to another operator.
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Re: Slow internet connection

Community Manager
Posts: 8,712
Registered: ‎20-04-2015

@luqmanhenry wrote:
Very slow. Currently subscribe to 10.5gb rm88. And the speed is 0.1mb/s. Zzzzz.. please fix this digi. Or i will change to another operator.

There can be several reasons to that. Let's start by getting our team to have your location to start the investigation. Kindly check your inbox.


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Re: Slow internet connection

Member
Posts: 1
Registered: ‎21-07-2016
Hi Digi,
The internet connection on my phone is really very slow. Purchased a 1.2GB for a week and i cant even load a youtube video on my phone although my coverage shows a 3bar LTE connenction. This is really very dissapointing. I expect some feedback from your seide and action taken to solve this issue. Please do take these complains seriously.