22-12-2019 05:09 PM
I've been facing slow internet around Kota Kinabalu, Sabah. Digi, can you please upgrade your speed or infrasturcture around Kota Kinabalu, Sabah? I've been lodged a lot of complaints about the slow internet speed on MyDigi app but everytime the feedback what I got is "Our Network Team did an investigation found no abnormalities in the network". But the truth is when I'm at that place I can't even do a speedtest due to very slow internet connection. I just wanna ask Digi, is the network team always did investigation during midnight when most of the users are sleeping and not even using the internet? You can check out the screenshot that I attach about the report from opensignal about the mobile network experience around Sabah (I'm quite surprised that telco U has higher download speed than Digi). I think the report can be trusted as Digi is very slow and even sometimes when I'm at city area telco M 3G internet speed is faster than Digi 4G internet speed. I hope Digi can take this matter seriously or else I guess more and more users around Sabah will just port out from Digi to other telco.
24-12-2019 08:04 AM
wilson0085, kindly PM us your phone number <here> and let us check the report status first ya. TQ.
24-12-2019 02:09 PM
Plus I want to ask are you sure that the whole city area of Kota Kinabalu, Sabah is covered with 4G+? I've using a Samsung Galaxy S10+ and I've never seen it before when I'm at the city area. I'm sure that this is not my phone's problem as somewhere which is far from the city I've seen 4G+ indicator before
24-12-2019 03:55 PM
We've responded to your PM, wilson0085. Please check. TQ.
10-04-2020 08:14 PM
12-04-2020 12:31 PM
Hi kushkush, our apologies for any inconvenience caused to you. Please do submit the network feedback via MyDigi app. Log in Mydigi > click on Menu > Support> Network Coverage. Our respective team will take an immediate action to resolve this for you ya. Our investigation findings of your case will be published under Case Status on MyDigi. TQ.
16-04-2020 06:33 PM
im suffering the same problm too in kota kinabalu. it show 4G. but it totaly not run like 4G..even worst thn 3G. im using S10+ too. my advice is CANCEL DIGI GO MAXIS. MAXIS internet is fast. PAY FOR WORTH. TQ
30-04-2020 08:35 PM