24-07-2018 04:25 PM
LTE status also could not be used. Pls fix it ASAP.
hi... which area is this? and what phone are you using? is there a specific time where you face this "slowness"? or all the time?
the info provided can help Digi troubleshoot.
26-07-2018 09:14 AM
Hi, @andrewooi97. It would be much appreciated if you could submit your case via MyDigi App under Support. Just fill up the required details in the Email form after choosing "Network Coverage" in the Category field. Our investigation findings of your case will be published under Case Status on MyDigi App.
For guidelines on how to submit your case via MyDigi, just click <here>
We sincerely apologise for the inconvenience caused. If you have any other queries, please do not hesitate to email to us.
Alternatively, you can get in touch with us via the following channels:
o Customer Service Helpline 0162211800
o Live Chat
o Tweet us on Twitter, @digitelco
Thank you and have a nice day.
14-04-2020 10:19 PM
14-04-2020 10:21 PM
Hi Kavi_2526, our apologies for any inconvenience caused to you. Please do submit the network feedback via MyDigi app. Log in Mydigi > click on Menu > Support> Network Coverage. Our respective team will take an immediate action to resolve this for you ya. Our investigation findings of your case will be published under Case Status on MyDigi. TQ.