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Slow Connection Sungai Petani and Gurun Kedah Area

Member
Posts: 3
Registered: ‎19-08-2017
Im using 150 Infinite plan, but lately the connection really slow, barely reach 500kbps let alone 1mbps or more.. when testing via ookla the speed go up like 10-20mbps but its not true, after the test speed went down to barely 500kbps, often barely 100kbps..

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Community Manager
Posts: 8,740
Registered: ‎20-04-2015

@Akmal53, please write a network feedback through MyDigi app: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...

You will be given a ticket number for follow up.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Member
Posts: 3
Registered: ‎19-08-2017

I cant sign in to mydigi apps. Its saying :

Unable to sign in right now. Please try again later..

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Community Manager
Posts: 8,740
Registered: ‎20-04-2015

@Akmal53, can you please try again? 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Member
Posts: 3
Registered: ‎19-08-2017

tried again and again already. but i submitted the coverage request for support using another cellphone via myconnect.

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Support
Posts: 1,589
Registered: ‎01-12-2016

We've replied to your PM, Akmal53. Please check :-) TQ.

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Member
Posts: 2
Registered: ‎27-12-2017

Does this resolved? I'm using Broadband for office work in NAZA Academy next to the highway also the same situation...

20180403-DIGI_test.png
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Re: Slow Connection Sungai Petani and Gurun Kedah Area

Contributor
Posts: 98
Registered: ‎03-08-2016

@mafifudo Please contact our support community members for assistance if the issue persists: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support