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Slow Connection Sungai Petani and Gurun Kedah Area

Member
Posts: 3
Registered: ‎19-08-2017
Im using 150 Infinite plan, but lately the connection really slow, barely reach 500kbps let alone 1mbps or more.. when testing via ookla the speed go up like 10-20mbps but its not true, after the test speed went down to barely 500kbps, often barely 100kbps..

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Community Manager
Posts: 8,733
Registered: ‎20-04-2015

@Akmal53, please write a network feedback through MyDigi app: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...

You will be given a ticket number for follow up.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Slow Connection Sungai Petani and Gurun Kedah Area

Member
Posts: 3
Registered: ‎19-08-2017

I cant sign in to mydigi apps. Its saying :

Unable to sign in right now. Please try again later..

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Community Manager
Posts: 8,733
Registered: ‎20-04-2015

@Akmal53, can you please try again? 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Member
Posts: 3
Registered: ‎19-08-2017

tried again and again already. but i submitted the coverage request for support using another cellphone via myconnect.

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Support
Posts: 2,352
Registered: ‎01-12-2016

We've replied to your PM, Akmal53. Please check :-) TQ.

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Member
Posts: 2
Registered: ‎27-12-2017

Does this resolved? I'm using Broadband for office work in NAZA Academy next to the highway also the same situation...

Re: Slow Connection Sungai Petani and Gurun Kedah Area

Contributor
Posts: 98
Registered: ‎03-08-2016

@mafifudo Please contact our support community members for assistance if the issue persists: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support