28-09-2017 06:07 PM - edited 28-09-2017 06:09 PM
I've been experiencing very slow and bad network.
Have been receiving missed call sms when the phone was not ringing at all.
1. On average from 5 to 6 mbps (best) download speed.
2. 1 to 2 mbps upload.
3. Super high ping at 168ms
These happens during day time and during night time it can go lower than 2mbps for download.
I have locate easily 3 digi towers within 1 km radius from my place.
The area also within Digi LTE-A coverage:
For your information, we have total 5 digi lines in the household.
We also have 1 MaxisOne Go Wifi which gives us consistent 20mbps download at any given time.
We hope you can do something about it since there are 3 towers near to the place.
If not we have no choice but to move all lines to maxis.
Hope to hear from you soon.
28-09-2017 11:26 PM
Hi @gbrian, thank you taking the effort to report the network issue that you're having. Can you also kindly submit a network support case through MyDigi? http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...
04-10-2017 12:00 PM
@Dissatisfied, kindly submit your network feedback through MyDigi app for further investigation. http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...