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Slow 4G Connection

Member
Posts: 1
Registered: ‎05-02-2017

Hello,

 

I am complaining of poor connection given by digi. I have been using Postpaid Digi for years while internet speeds in my hometown Kota Kinabaluj Sabah  is good i cannot say the same when i am in West Malaysia.

 

I get **bleep** poor download speeds almost everyday during daytime, with speeds of only 1-2mbps although full bar 4G signal is present. Also digi 4g is unsuable during 8-10pm this is where you cant even browse facebook and even google, opting us to subscribe go for Streamyx Wifi. The only time i get proper 4g speeds (10-15mbps) is at 2am-4am not everyone is going to stay up late for it. With the area being so close to a University, i cannot see why you guys have failed to give proper speeds pleaase have a look into it. I might consider switching to Celcom because of this. Please get it right!

 

Area: Bukit Beruang, Melaka

Re: Slow 4G Connection

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

Hi @jahurz93, can you kindly check your <inbox> to provide us these information?


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Re: Slow 4G Connection

Member
Posts: 3
Registered: ‎13-06-2017
Hai digi. Nowadays the internet connection is very slow even got 3G full bar also 4g 3 bar. Its take so long to Browse Google also. Why is happening as this. Im using digi postpaid more than 5 years. Im unhappy with ur services. I cal to digi customers service for ask about this problem they never answer my cal. I cal more than 6 time and the cal was waiting for more than 13 minutes. If this issue is still same I don't have choice , I must switch my line for celcom

Re: Slow 4G Connection

Member
Posts: 3
Registered: ‎13-06-2017
This issue was at Bandar baru sentul

Re: Slow 4G Connection

Member
Posts: 3
Registered: ‎13-06-2017
Hai digi. Nowadays the internet connection is very slow even got 3G full bar also 4g 3 bar. Its take so long to Browse Google also. Why is happening as this. Im using digi postpaid more than 5 years. Im unhappy with ur services. I cal to digi customers service for ask about this problem they never answer my cal. I cal more than 6 time and the cal was waiting for more than 13 minutes. If this issue is still same I don't have choice , I must switch my line for celcom. Area :Bandar baru sentul Kuala Lumpur

Re: Slow 4G Connection

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

Hi @ramesh9908, sorry about the waiting time to get to Helpline. Sometimes the waiting queue is long indeed.

Alternatively, you can submit your network feedback on MyDigi http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Slow 4G Connection

Member
Posts: 4
Registered: ‎26-12-2017
I already ask digi on messenger about this but they didnt reply i just want to say the first time i use digi postpaid internet was good suddenly past few weeks the connection become bad and worse when i play ml the ping is over 200 can anyone tell me or pleae help me fix this its on sabah,malaysia kota kinabalu area likas i use postpaid family 28

Re: Slow 4G Connection

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

@RIPJAWS wrote:
I already ask digi on messenger about this but they didnt reply i just want to say the first time i use digi postpaid internet was good suddenly past few weeks the connection become bad and worse when i play ml the ping is over 200 can anyone tell me or pleae help me fix this its on sabah,malaysia kota kinabalu area likas i use postpaid family 28

Please do check on your latency other than ML servers. If the latency is still bad, submit your network feedback through MyDigi for investigation/improvement: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Slow 4G Connection

Member
Posts: 1
Registered: ‎03-01-2018
Before I change it back to Digi I use Webe.Because I cant get signal in my working place and I cant make call.So I change to other plan.After I change to Webe I can receive calls and SMS but when I play online games,that was a nightmare.Even though it is 4G internet but the speed still slow.I leave DIGI 1 month and I come back after 1 month .But Digi make me feel mad and disappointed.Because your 4G Internet speed slow than webe !! I download an app “My Digi”,it use almost 1 hour to complete it.Is it a wrong decided to change it back ??I hope Digi can slove this kind of problem as fast as you all can and I hope Digi can give me an explain.Thank You.
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Re: Slow 4G Connection

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

Do let us know which location you're having issue so that the network can be improved in future: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!