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Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Support
Posts: 4,076
Registered: ‎01-05-2015

If the report submitted via MyDigi app, kindly check the update of the investigation at 'Notes' when you clicking the case number. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 1
Registered: ‎17-05-2020
kenapaa line slow sngt . tolong betul kn . sebb saya nak buat kerja pon susah ni . tolong respon secepat mungkin . rumah saya dekat 7529 jalan sri putri 9/4 , taman putri kulai johor . num fon saya 0103647250
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Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Support
Posts: 1,776
Registered: ‎14-04-2015

hafiqfarhan, boleh kami tahu jika perkara ni telah dilaporkan kepada kami melalui aplikasi MyDigi? Jika belum, mohon kongsikan dengan kami info lanjut mengenai situasi yang dihadapi itu dengan log in ke aplikasi MyDigi (menu > Support > Report An Issue > Network Coverage). Laporan akan diterima terus oleh bahagian terlibat. Jika maklumat tambahan diperlukan, kami akan hubungi anda secara terus. Jangan lupa sertakan sekali nombor lain yang boleh kami hubungi ya. Anda boleh semak hasil siasatan kes di aplikasi MyDigi (menu > support > case status).

 

Untuk makluman anda, sekarang ini, penggunaan yang agak tinggi dan banyak memberi sedikit kesan kualiti coverage di kawasan anda. Kami sedang berusaha untuk mengatasi isu ini secepat yang boleh  Maaf atas kesulitan yang dialami
 

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Re: SLOW INTERNET SPEED BUT FULL BAR LINE during 21 to 26 May 2020

Member
Posts: 2
Registered: ‎26-05-2020
Pls teach me how to SUE digi for dishonest service.My bar is full with 4g network but the internet is suck.I am ready to fight in court with digi,i have a lawyer team with me.
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Re: SLOW INTERNET SPEED BUT FULL BAR LINE during 21 to 26 May 2020

Support
Posts: 1,776
Registered: ‎14-04-2015

Mouse, to assist u further on this, u may log in to MyDigi app. Log in Mydigi > click Menu > Support > Network Coverage.

Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 5 (or more) working days from the report submitted. Sorry for any inconvenience caused Smiley Sad

 

We also regret to inform u that the unusually high usage has caused internet connection slowness recently. It may take time to resolve this, thus we seek your patience and kind understanding on this issue
 

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Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 3
Registered: ‎01-06-2020
Android
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Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 2
Registered: ‎25-03-2020
Why my internet so slow at Taman Air Biru Pasir Gudang Johor .. and also i cannot open google , twitter , insta , fb , game , ws , and else
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Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Support
Posts: 2,616
Registered: ‎10-04-2015

Hi Ajril. Please follow the steps provided by Digi_Sha in the above replies for further assistance with the network issue. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: SLOW INTERNET SPEED BUT FULL BAR LINE

[ Edited ]
Member
Posts: 1
Registered: ‎03-07-2020
Makin lama makin slow line dekat taman impian jalan sungai lembing kuantan pahang , dulu terbaik tapi semakin hari semakin teruk . Takkan la rumah2 orang susah macam kita orang tak upgrade dia punya line ? 4g pun tak dapat dekat sini. User: Iphone 8plus
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Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Support
Posts: 1,890
Registered: ‎01-12-2016

Kami amat menghargai maklum balas anda, Syafiq17. Jika anda masih mengalami masalah yang sama sehingga kini, sila reportkan maklum balas rangkaian melalui applikasi MyDigi baru (Log in Mydigi > klik ikon Menu sebelah atas kiri> Support>Network Coverage) supaya siasatan lanjut boleh dilaksanakan. Hasil siasatan kes anda akan dikemaskinikan di bawah 'Status Kes Saya' di MyDigi ya. Terima kasih.