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SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 4
Registered: ‎17-01-2018
weh digi..berapa lama nak respon aku punya complain internet slow?slow dari 10/1/2018..location aku kampung sungai merali, lorong balai raya batu 4 jalan gombak 53000 k.l..landmark berdekatan dengan MASJID SAAD BIN ABI WAQQAS..aku da buat aduan kt mcmc..respon korang terlampau slow..aku nk tau apa yg korang sedang buat kat area rumah aku?

Ko tgok dr speedtest history tu..sebelom ni download n upload speed atas 10mbps..sejak 10/1/2018..for ur ada 3 acc terlibat kat kawasan aku..0133303387/0102202434/0102562434..ketiga2 acc ni internet slow..digi is a rubbish
Screenshot_2018-01-17-14-40-52.jpg

Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 4
Registered: ‎17-01-2018

Nobody want to attend or reply  my complain ha?See my  attachemnet speed test right now..still SLOW LIKE UR MOTHER !!!

Screenshot_2018-01-18-13-12-10.jpg

Re: SLOW INTERNET SPEED BUT FULL BAR LINE

[ Edited ]
Community Manager
Posts: 8,694
Registered: ‎20-04-2015

@Helminaida, kindly report your network issue through MyDigi app. Your feedback will be collected for further investigation, of future network improvements if necessary. http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 4
Registered: ‎17-01-2018

i have already complaint through email, helpline, forum and newest is through MCMC  & CFM..u better check my prevoius complaint first before u ask me to go to another channel to complaint la woi..this is my complaint number CAS-5549983-C8D1..stupid forumer..lmfao..shame on you

Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Community Manager
Posts: 8,694
Registered: ‎20-04-2015

@Helminaida, glad to know you have a case number. Kindly wait for further updates on your case.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 4
Registered: ‎17-01-2018

how long i need to wait for you guys rectify this problem??give me estimation time of job completion la..tunggu2..bulan2 i still bayar..huh!!!

Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 1
Registered: ‎16-04-2018

please improve your network coverage  di kawasan kg tanjong chat,jalan sungai keladi 15300 kota bharu. my family  been use  this telco since  probably   like 10 years. tapi  start tahun lepas  sumpah menyampah rasa. line internet tersangatlah slow. even nk download  pic wassap pun  berzaman  kena tunggu..quota  banyak ,  coverage xada . we've been thinking about  changing to other s telco if this  problem  cannot be solve  asap.very sad . too  slow. mmg xboleh  nk tahan.ni i buat report pun terpksa guna line internet dari telco lain .  please improve. i dah bagi alamat tu .

 

tq .

 

fyi ni report yang ke  berapa pun i tak tahu . i dah report kat fb, twitter , kat  dg centre but still no improvement . please if u dont want to lose ur customer please improve your  network coverage area yg i sebut tu. my  neighbour also been talkng about this problem and yes they already change to other telco (well atleast their  problem  was already solved) .  and lagi satu kawasan yg  i sebut tu bandar tau . not even pendalaman . only a few minutes to  bandar kota bharu/stadium/parkson . but network coverage ,my god very slow macam duduk  kat hulu  pedalaman orang asli . well tq. harap ada la  improvemnt dgn  report  i kali ni . 

Spoiler
Smiley Sad-very sad customer 

Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 1
Registered: ‎11-05-2018
Aduhh...sy dah pakai digi dah lama tau x...knapa skarng makin teruk ni...hmm..bulan2 bayar...tulis je 4G...tp xmcm 4G pon...tolong laa digi..jgn buat costumer awk lari...please.

Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Community Manager
Posts: 8,694
Registered: ‎20-04-2015
Sila maklum balas mengenai isu rangkaian anda menggunakan aplikasi MyDigi https://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/...

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: SLOW INTERNET SPEED BUT FULL BAR LINE

Member
Posts: 1
Registered: ‎16-05-2018

how to complain using mydigiapps if cant login due slow internet. funnyla digi