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Porting Out from DiGi to Other Telco [System - Errors]

Member
Posts: 1
Registered: ‎05-04-2020
Dear DiGi@CS,

I am facing a problem from porting out to other telco. On 4/4/2020, I submitted request to DiGi on porting out and I did received SMS from 27676 [Please confirm your request to leave Digi. Reply Y or N before 04-04-20 21:40:35] I replied "Y". I was told will receive another SMS confirmation on 5/4/2029 at 10.39am and I received SMS stating [Sorry, your request was rejected. One or more phone lines did not reply to our SMS Validation] I was curious what could happen! Then I called DiGi CS for clarification they mentioned "System Errors" and Today I resubmitted the request but I have no hope on this will go through. I am seeking assistance to lodge a report to respective departments to evaluate my issue.

Below are the details for your reference;

DiGi Plan: Prepaid Live P2P
Phone No: 01126111225
*Switching to Unifi Mobile

I HOPE THIS WILL HELP, Thank you

Re: Porting Out from DiGi to Other Telco [System - Errors]

Member
Posts: 1
Registered: ‎29-06-2020
I want to leave digi

Re: Porting Out from DiGi to Other Telco [System - Errors]

Support
Posts: 4,305
Registered: ‎10-04-2015

Hi Qurratu77. You need to submit your application at that telco. If there's no issue, your request will be completed within 24 to 48 hours. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Porting Out from DiGi to Other Telco [System - Errors]

Member
Posts: 1
Registered: ‎19-01-2021
hi can anyone help me for porting out..still havent received any sms from digi for porting out. My mobile no. : 01136069210

Re: Porting Out from DiGi to Other Telco [System - Errors]

Support
Posts: 383
Registered: ‎27-03-2020

Hi SyahidaGiG. Kindly PM us via https://goo.gl/SxGJMl for further assistance. Thank you.

Re: Porting Out from DiGi to Other Telco [System - Errors]

Member
Posts: 1
Registered: ‎23-02-2021
My number +60168922987. I want to leave DiGi and change to Celcom. But the Port Out request didn't accept my "Y" reply. Please help me out

Re: Porting Out from DiGi to Other Telco [System - Errors]

Support
Posts: 103
Registered: ‎10-04-2015

We value your feedback. Please send a Private Message to our Inbox, include more info on the issue that you are referring to for further clarification ya, TQ

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. Click on "Accept as Solution" to help others find their answers faster! Have a nice day.