27-10-2019 01:43 PM
29-10-2019 09:34 AM
where are customer service? reply pls.. i only want to port out one digi number, there is no need for both number to be active, the number i want to port out still active.
hi... while wating for Digi CS to reply, maybe these Qs can help:
* is the number you want to port out a main account (principal account) with supplementary lines?
* do you have an existing contract in place (device plan, etc)?
29-10-2019 11:33 AM - edited 29-10-2019 11:57 AM
29-10-2019 03:40 PM
update: i received the sms, i already replied YES...but now i got this message, pls tell me whats going on?
Kindly PM our community support members for further assistance: https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support
29-10-2019 05:23 PM
yes it is my main line, i don't use the other number much...i don't have any contract, it's just a prepaid account (both are prepaid) i have resubmit port out request but havent receive any sms yet, please resolve this asap thank you.
i suspect this is the reason. don't think you can port out main line if you have a supp line... probably need to move both and put the supp line on another line. i'd think the new telco would have advised you on this...
anyway, do reach out directly to the CS. sorry to see you go but all the best.
11-11-2019 09:05 PM
12-11-2019 08:40 AM
sknh, kindly PM us your phone number <here> for further clarification on the account and request status, please. TQ.