Port-out

[Ruzie]

I need to port out asap, why is it rejected?Calling helpline takes forever nobody answer the phone.

[Ruzie]

where are customer service? reply pls.. i only want to port out one digi number, there is no need for both number to be active, the number i want to port out still active.

[mydragoon]

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@Ruzie wrote:
where are customer service? reply pls.. i only want to port out one digi number, there is no need for both number to be active, the number i want to port out still active.

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hi... while wating for Digi CS to reply, maybe these Qs can help:
 * is the number you want to port out a main account (principal account) with supplementary lines? 
 * do you have an existing contract in place (device plan, etc)?

[Ruzie]

yes it is my main line, i don't use the other number much...i don't have any contract, it's just a prepaid account (both are prepaid) i have resubmit port out request but havent receive any sms yet, please resolve this asap thank you.

[Ruzie]

update: i received the sms, i already replied YES...but now i got this message, pls tell me whats going on?

[MrOctopusK]

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@Ruzie wrote:
update: i received the sms, i already replied YES...but now i got this message, pls tell me whats going on?

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Kindly PM our community support members for further assistance: https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

[mydragoon]

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@Ruzie wrote:
yes it is my main line, i don't use the other number much...i don't have any contract, it's just a prepaid account (both are prepaid) i have resubmit port out request but havent receive any sms yet, please resolve this asap thank you.

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i suspect this is the reason. don't think you can port out main line if you have a supp line... probably need to move both and put the supp line on another line. i'd think the new telco would have advised you on this...

anyway, do reach out directly to the CS. sorry to see you go but all the best.

[Ruzie]

can i just terminate the 2nd line immediately without waiting for the grace period?

[sknh]

Hi DIGI. Please please please let me port out. I've replied to port out message over 20times yet still getting "Sorry, yr request is not successful. Pls contact yr current telco to clarify.". I've tried enabling premium SMS feature, change SIM to another phone, un-subscribe to my prepaid plan, and reloading. Still failed. Contacted Digi live chat for 5 times, and they can't even manually enable the port out request. Now I'm left with no active internet plan AND spent money to reload.

For God sake, let me port out.

[Digi_Kobi]

sknh, kindly PM us your phone number <here> for further clarification on the account and request status, please. TQ.