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Poor network coverage. Expected 4G but mostly 3G

Member
Posts: 2
Registered: ‎10-04-2018

Dear Digi team,

 

I subscribe to your mobile broadband package to enjoy your widest coverage and huge data plan package but to my own dissapointment, your network did not deliver to expectation.

 

I mostly use Digi broadband at my workplace (Kawasan Perindustrian Rasa) and home (Taman Keruing, Rasa). I had checked from your website that these area have 4G coverage hence I subscribe without hesitation. 

 

Most of the times being used, the mobile wifi device mostly show 3G connection, too slow for work connection to send/receive email, browsing and etc. At home, to stream online via iflix/Netflix also very slow. 

 

I hope your technical team can look into my feedback to improve on the network coverage at aforementioned place above. thank you.

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Re: Poor network coverage. Expected 4G but mostly 3G

Community Manager
Posts: 8,688
Registered: ‎20-04-2015
Do send in your network feedback using MyDigi app. http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...
Through the app the affected location can be tagged and you can also include more details to facilitate the investigation.

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