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Phone balance keep deducted RM3 everyday!!!

Member
Posts: 3
Registered: ‎30-12-2015

As mention above, my phone balanced already been deducted more than RM20. I not even used any data and the balance still deducted. Is there any solution to solve this problem? HP: 016-895-6372

*Im not preferring switch the package that I have choose

Re: Phone balance keep deducted RM3 everyday!!!

Member
Posts: 3
Registered: ‎30-12-2015

Yes, is there any refund for the balanced that has been deducted? And how long did you guys needed to solve this problem. Once i reload the balanced will keep deducted everyday. 

Re: Phone balance keep deducted RM3 everyday!!!

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

Hi @ShengLoon, have you emailed to Digi? After they investigated, then refund would come.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Phone balance keep deducted RM3 everyday!!!

Member
Posts: 3
Registered: ‎30-12-2015
Yes, and im waiting reply now.

Re: Phone balance keep deducted RM3 everyday!!!

Member
Posts: 3
Registered: ‎19-01-2016

yo bro , any news on this ?

Re: Phone balance keep deducted RM3 everyday!!!

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

In case this comes handy: http://community.digi.com.my/t5/Network/What-happen-to-digi-anybody-know-how-to-stop-it/m-p/8406#M36...

 

To stop internet plan subscription, just dial *128*3*1*1# to unsubscribe.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Phone balance keep deducted RM3 everyday!!!

Member
Member
Posts: 3
Registered: ‎22-02-2016
i just can not type *128*3*1*1# it show me the top up one

Re: Phone balance keep deducted RM3 everyday!!!

Support
Posts: 6,207
Registered: ‎10-04-2015

Hi dik. Please try one by one if need be. Dial *128#, send... then reply 3, send.. and so on...  until you received a confirmation about the cancellation.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!