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No Network

Member
Posts: 5
Registered: ‎19-02-2018
Hello, why my digi number doesn't have service? I can't use internet, call or text anyone. It's been 2 days since it happen. Please help me.

Re: No Network

Community Manager
Posts: 8,757
Registered: ‎20-04-2015

@Mark_Yie,are there any other Digi users around you? Are they affected similarly too? 


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Re: No Network

Member
Posts: 5
Registered: ‎19-02-2018
Yes, there are. My brother use Digi too, but his network is completely okay.

Re: No Network

Community Manager
Posts: 8,757
Registered: ‎20-04-2015
Do you still remember when is your credit expiring? Did you let the prepaid lapse through the grace period? If you need Digi to check on that, please PM your name and phone number to one of our community support member: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support
If it isn't due to expired prepaid, perhaps your SIM card is faulty. You can validate that on another device. If it does not work too, head to a Digi outlet for checking and possibly SIM replacement.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: No Network

Member
Posts: 5
Registered: ‎19-02-2018
Sir, my credit are valid till 25 May 2018, and I last top up in less than a week ago.

Re: No Network

Support
Posts: 4,699
Registered: ‎01-05-2015

Mark_Yie, have you tested the SIM card with a different device as suggested by MrOctopusK?

There's a possibility the SIM card is faulty.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: No Network

Member
Posts: 5
Registered: ‎19-02-2018
Yes, I did. But it still doesn't work.

Re: No Network

Member
Posts: 5
Registered: ‎19-02-2018
Problem solve. I just go to Digi centre and change sim card. thanks for your time.

Re: No Network

Member
Posts: 2
Registered: ‎05-05-2018

hi digi,

im having the same issue. my digi network here in uitm pasir gudang is having a problem. i cannot connect with my internet, call or even text. it has been a week. can i have a solution to this problem. as soon as possible this is urgent.

 

thank you in advance

Re: 您好,为什么我的digi号没有服务?我无法使用互联网,无法给任何人打电话或发短信。它已经发生了两天。请帮我No Network

Member
Posts: 1
Registered: ‎20-03-2020
您好,为什么我的digi号没有服务?我无法使用互联网,无法给任何人打电话或发短信。它已经发生了两天。请帮我