12-10-2019 06:42 AM
13-10-2019 12:31 PM
We value your feedback and we are upgrading our network services from time to time as we expand and improve our network coverage areas. Please submit a report via MyDigi app about the network issue that you have encountered. Our technical team will investigate the issues and plan for the improvements. Click on Menu >> Support >> Network Coverage). Our investigation findings about your case will be published under Case Status on MyDigi. Thanks.
18-10-2019 11:32 AM - edited 18-10-2019 11:33 AM
I've been searching for ways to address my network outage but why does DiGi support like to recommend the following method: -
Please submit a report via MyDigi app about the network issue that you have encountered. Our technical team will investigate the issues and plan for the improvements. Click on Menu >> Support >> Network Coverage)
As far as I know, MyDigi app requires a network connection and if DiGi's network is down, how is this method supposed to be useful without a third party network? It is like asking a man with a broken leg to walk to the nearest clinic.
I have been having persistent issues with network connection at KLCC and opening the app gives me an error message "request time out".. I have contacted DiGi's chat and they have not been able to resolve the issue for almost a month!
18-10-2019 03:18 PM