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New to Digi Fibre, slow on downloading especially from china website

Member
Posts: 1
Registered: ‎20-06-2021

I'm new to digi fibre, switch from maxis, but I found that the download speed is capped by the server. From example, I download from the same website (china website), previously with maxis  fibre (30mbps) , i can get about 200kb/s ,but now with Digi fibre(300mbps) , I only get maximum 20kb/s . 

*tested with same laptop,same setting ,with LAN cable. 

Re: New to Digi Fibre, slow on downloading especially from china website

Member
Posts: 8
Registered: ‎07-07-2021

I think this is due to the china server speed cap rather than digi. Because certain website do put caps on speed when foreign ip address are accessing due to certain reason. If i'm not mistaken lah. my guess only

Re: New to Digi Fibre, slow on downloading especially from china website

Support
Posts: 4,339
Registered: ‎14-04-2015

90ikhwan, To assist u further on this, u may log in to MyDigi app. Log in Mydigi > click Menu > Support > Network Coverage.

Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 5 (or more) working days from the report submitted. Sorry for any inconvenience caused Smiley Sad
 

Re: New to Digi Fibre, slow on downloading especially from china website

Member
Posts: 8
Registered: ‎07-07-2021
This is not my post. Come on digi support read carefully

Re: New to Digi Fibre, slow on downloading especially from china website

Support
Posts: 4,339
Registered: ‎14-04-2015

Oh dear Smiley Sad We truly noted this. We missed out the first respondent's name in the reply. Thanks for highlighting this to us.

Highlighted

Re: New to Digi Fibre, slow on downloading especially from china website

Member
Member
Posts: 2
Registered: ‎30-09-2021

Having the same silly problem since the installation

Various china websites cannot be entered - it is lslow like SNAIL!

Then the technical team called me and said DIGI line new so it is going to be slow

So am i supposedto ACCEPT IT???
300MBPS and SLOW like SNAIL websites --- 

making complaints to digi is like EXTRA WORK WORK WORK 

and they said wait 3-5 days for technical team to reply... 

 

THREE TO FIVE DAYS!!??  in this digital world - you are going to take 3-5 dayss to reply an urgent problem!?

Re: New to Digi Fibre, slow on downloading especially from china website

Member
Member
Posts: 2
Registered: ‎30-09-2021

nah.. loading.. speed 300mbps!