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New to Digi Fibre, slow on downloading especially from china website

Member
Posts: 1
Registered: ‎20-06-2021

I'm new to digi fibre, switch from maxis, but I found that the download speed is capped by the server. From example, I download from the same website (china website), previously with maxis  fibre (30mbps) , i can get about 200kb/s ,but now with Digi fibre(300mbps) , I only get maximum 20kb/s . 

*tested with same laptop,same setting ,with LAN cable. 

Re: New to Digi Fibre, slow on downloading especially from china website

Member
Posts: 8
Registered: ‎07-07-2021

I think this is due to the china server speed cap rather than digi. Because certain website do put caps on speed when foreign ip address are accessing due to certain reason. If i'm not mistaken lah. my guess only

Re: New to Digi Fibre, slow on downloading especially from china website

Support
Posts: 4,117
Registered: ‎14-04-2015

90ikhwan, To assist u further on this, u may log in to MyDigi app. Log in Mydigi > click Menu > Support > Network Coverage.

Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 5 (or more) working days from the report submitted. Sorry for any inconvenience caused Smiley Sad
 

Re: New to Digi Fibre, slow on downloading especially from china website

Member
Posts: 8
Registered: ‎07-07-2021
This is not my post. Come on digi support read carefully

Re: New to Digi Fibre, slow on downloading especially from china website

Support
Posts: 4,117
Registered: ‎14-04-2015

Oh dear Smiley Sad We truly noted this. We missed out the first respondent's name in the reply. Thanks for highlighting this to us.