|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

Network quality is bad

Member
Posts: 2
Registered: ‎08-10-2018

Network quality is really bad in Aeon Bukit Indah area, Johor Bahru. I can't watch any video or make any video call due to poor network quality. During the video call, I continuously get messages like "Poor connection" and "Unstable internet connection" so that my video will just freeze and unconnect. When I try to reconnect I again have the same issue.

 

Quite often internet speed drops unexpectedly from 10+ Mbps to 2-4 Mbps making watching video impossible. When trying to test internet speed, sometimes has "Latency error" notification or very low speed with high ping level

Re: Network quality is bad

Member
Posts: 1
Registered: ‎09-10-2018
Lene menjadi perlahan bila hukan turan dan susah hendak bermain game

Re: Network quality is bad

Community Manager
Posts: 8,791
Registered: ‎20-04-2015
For any network issues, do use MyDigi app to provide feedback in order for Digi technical team to assess the issue https://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/...

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!