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LTE band problem

[ Edited ]
Member
Posts: 2
Registered: ‎29-01-2017

Im using oneplus one.

i tried using H+, the connection and speed is fine but why it's worsten while im connected to LTE.

 Screenshot_20170129-162318.jpgScreenshot_20170129-163518.jpg

Re: LTE band problem

Community Manager
Posts: 8,697
Registered: ‎20-04-2015

@harithnosman, speed may fluctutuate according to signal quality and congestion level at the location you are at. If this network issue persist at your location, do contact Digi customer service.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

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Re: LTE band problem

Member
Posts: 2
Registered: ‎01-02-2017
Ya,same with me.Last month I complain to customer service about this problem.afterwards they told a technician followed my case,but nothing change.I got the problem will happen when your data quota almost finish,just almost(i still have more than 1GB).I'm very disappointed to Digi and consider to change provider even I using more than 5 years....

Re: LTE band problem

Member
Posts: 2
Registered: ‎29-01-2017
I can manage if it lasted for a day, but the problem is still there. My friend had the same exact problem. We both using digi service whilst other carrier is working smoothly.

Re: LTE band problem

Community Manager
Posts: 8,697
Registered: ‎20-04-2015

@harithnosman wrote:
I can manage if it lasted for a day, but the problem is still there. My friend had the same exact problem. We both using digi service whilst other carrier is working smoothly.

@harithnosman, if issue persists, kindly contact Digi customer service or email to help@digi.com.my for this network issue.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.