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Issue with DiGi network (Mobile Data)

[ Edited ]
Member
Posts: 1
Registered: ‎19-11-2019

scenario is like this:

 

I am using a laptop connected to Digi with mobile data (Opened hotspot on mobile to let my laptop connected to it),
and I have tried to open 2 different subdomain links, and I found that I got different results.

 

I have tested with another SSL which is Cloudflare SSL with no issue.

 

You may check on the domain below:
https://motherhood.vvin.com/vhome/ - with Globalsign SSL (Having timeout
issue when using Digi Mobile Plan; meanwhile when I test on other telco such as Maxis, U Mobile all no timeout issue).

https://vvinoa.vvin.com/vcard/kclau - Cloudflare SSL (Working fine with all telco include Digi)

The issue is prompted an error (net: :ERR_CONNECTION_TIMED_OUT) when loading
the web page. Seems like the Javascript not able to load properly with subdomain which running on Digi Mobile Data......

 

Summary: Why the subdomain link able to run on Maxis/ U Mobile  mobile data without any connection error;
meanwhile when run on Digi mobile data, our subdomain link are trigger the connection error?

 

I am not sure this issue does it relevant with Digi setting behind, but what I need is assist from Digi Support (Network Engineer/Technical Team) to check/verify on this, thank you.

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