19-11-2019 06:31 PM - edited 20-11-2019 01:52 PM
scenario is like this:
I am using a laptop connected to Digi with mobile data (Opened hotspot on mobile to let my laptop connected to it),
and I have tried to open 2 different subdomain links, and I found that I got different results.
I have tested with another SSL which is Cloudflare SSL with no issue.
You may check on the domain below:
https://motherhood.vvin.com/vhome/ - with Globalsign SSL (Having timeout
issue when using Digi Mobile Plan; meanwhile when I test on other telco such as Maxis, U Mobile all no timeout issue).
https://vvinoa.vvin.com/vcard/kclau - Cloudflare SSL (Working fine with all telco include Digi)
The issue is prompted an error (net: :ERR_CONNECTION_TIMED_OUT) when loading
Summary: Why the subdomain link able to run on Maxis/ U Mobile mobile data without any connection error;
meanwhile when run on Digi mobile data, our subdomain link are trigger the connection error?
I am not sure this issue does it relevant with Digi setting behind, but what I need is assist from Digi Support (Network Engineer/Technical Team) to check/verify on this, thank you.