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Internet very slow at night. Every day.

Member
Posts: 1
Registered: ‎01-02-2018
When night comes, my internet speed will be very slow. This happen every day since the last year. One more thing, this slow occur in penang. When im at Sabah, everything seems fine.

Re: Internet very slow at night. Every day.

Community Manager
Posts: 8,714
Registered: ‎20-04-2015
Kindly submit your observation and provide feedback for your affected location through MyDigi app. Your feedback will be reviewed for improvements: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...

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Re: Internet very slow at night. Every day. Penang.

Member
Posts: 4
Registered: ‎08-03-2018
My place the same, near Sunshine Farlim, everynight 8pm onwards, download 0-3Mbps, upload 0-0.1Mbps. With upload speed like this, no Internet is ok except for texting (will delay often). 3 times reporting, keep telling me being upgraded. End of march report, said 1st Apr will be ok. Then thing is still the same, 3rd Apr report, said 9th Apr will be ok, same thing happened. Now I report today 11th Apr, ask me to wait 72 hours for the checking.... Half month already friend, would u pay me back? What the...

Re: Internet very slow at night. Every day. Penang.

Support
Posts: 4,247
Registered: ‎01-05-2015

KhongHeng, kindly PM us your phone number or case number <here> for further clarification, please. TQ.

 

My place the same, near Sunshine Farlim, everynight 8pm onwards, download 0-3Mbps, upload 0-0.1Mbps. With upload speed like this, no Internet is ok except for texting (will delay often). 3 times reporting, keep telling me being upgraded. End of march report, said 1st Apr will be ok. Then thing is still the same, 3rd Apr report, said 9th Apr will be ok, same thing happened. Now I report today 11th Apr, ask me to wait 72 hours for the checking.... Half month already friend, would u pay me back? What the...
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Internet very slow at night. Every day. Penang.

Member
Posts: 4
Registered: ‎08-03-2018
Hi,

Already PM you and you did call me up too. But...

End of March reported digi support, someone told me 1st Apr will solve. Nvr happened.

3rd Apr called n make report again, ur tech told me 9th Apr will solve, nvr happened. CAS-6830681-W8H9.

Then make report again on 11th Apr, CAS-6969054-X2T9. Ur tech called me saying that my area really has problem, only 19th Apr will be ok due to spare part not yet reached.

Now 19th Apr night... The internet is still **bleep** slow. How many times I have to report? How long I should wait again??

Re: Internet very slow at night. Every day. Penang.

Member
Posts: 4
Registered: ‎08-03-2018
End of March reported digi support, someone told me 1st Apr will solve. Nvr happened.

3rd Apr called n make report again, ur tech told me 9th Apr will solve, nvr happened. CAS-6830681-W8H9.

Then make report again on 11th Apr, CAS-6969054-X2T9. Ur tech called me saying that my area really has problem, only 19th Apr will be ok due to spare part not yet reached.

22nd Apr reported again CAS-7147923-Y6F7, the support told me will be ok on 23th Apr, and today is 25th Apr, never happened.

Hey DiGi, what now? Anyone here can let me know what I can do?

Re: Internet very slow at night. Every day.

Member
Posts: 2
Registered: ‎01-06-2018

hi, im encountered same issue. hv u resolved your problem ?

Re: Internet very slow at night. Every day.

Member
Posts: 4
Registered: ‎08-03-2018
Nope, after 6th report, I made a complaint to MCMC. Then someone from DiGi responded my email saying that they are planning to have a new base station around my area, but depending on approval internally and externally. I couldn't take it anymore and terminate my other lines except the current one, which I still have 6 months to go to end my contract (24 mth device contract). I would rather DiGi allows me to terminate my current last DiGi line without Penalty for good, so that I can subscribe other operator. DiGi if u see this, please consider my request, u r ruining my life. Thanks.

Re: Internet very slow at night. Every day.

[ Edited ]
Member
Posts: 1
Registered: ‎01-06-2018

OMG...I switched from webe to infinite plan 150, and this I got..network is slow...started from  26th and until now...Man Sad

 

before this 20-40mbps was not a problem,but now, it is hard to get 1mbps...**bleep** digi

 

CAS-7695251-L3X5 my case no

Re: Internet very slow at night. Every day.

Member
Posts: 1
Registered: ‎22-02-2016

Me too using digi infinite plan 80 area ampang especially during night  download cant even reach 40 kbps !!!!!!!!!