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INTERNET TOO SLOW !

Member
Posts: 1
Registered: ‎10-07-2018

Hi guys. I frequently experienced absolute worst internet subscription i ever had. The ping keep spike. I bought huawei b618 with digi infinite 150, expecting to get the best experience for focus on gaming without facing any issue of networks, at the same time i do livestream too. But it frequently last week saturday 11am 19/01/2019, then last night 11.30pm 21/01/2019, while im playing online gaming its suddenly drop off to NO SERVICE ! NO SERVICE at all man ! No at my infinite 150 only, my infinite 80 on my 2 phone all NO SERVICE !You can imagine what happen while you playing online games that require internet always ?! Why is these happening ??? If anything emergency happen on that time, would you responsible of everything just because your line suddenly missing ??? Im really thinking in about terminating my all 3 digi pospaid subscription. Its a waste of money and i really fed up right now

Re: INTERNET TOO SLOW !

SuperUser
Posts: 592
Registered: ‎05-08-2015

hmmm... tower went down or something? 

can you share more details like location  where this happened? hopefully Digi can then check and see what happened.

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Re: INTERNET TOO SLOW !

Community Manager
Posts: 8,697
Registered: ‎20-04-2015

Send in more details of the issue through MyDigi app so that our technical team can investigate: https://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/...

Sorry to hear about your ruined game last  weekend. Hope to see you back online again.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: INTERNET TOO SLOW !

Member
Posts: 1
Registered: ‎12-03-2018
Why am i having unstable connection?? I have do reports.. But nothing in reply.. Hello there

Re: INTERNET TOO SLOW !

Support
Posts: 3,338
Registered: ‎01-05-2015

JEPP200989, kindly PM us the phone number you use to submit the report via MyDigi <here> and let us check on the report status. TQ.

 

Why am i having unstable connection?? I have do reports.. But nothing in reply.. Hello there
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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DIGI THINKS WE R IDIOTS

Member
Posts: 1
Registered: ‎07-11-2019

U know what, after being a subscriber for like 7 years. I pretty must just enough with your net speed throttle whenever we run games. So quit the bull**bleep** about report number, tower issues, and all kinda silly excuses your typical mind could every come up with. **bleep** u and ur bloody company. So how digi throttle our gaming speed, very easy.. The moment you open ur games, it loads fine like PERRRRFECCT..., THEN when the moment u click play, **bleep** **bleep** rains o. You, speed goes down to the deepest hole. 4G drops to freaking H+.. And yeah lag spike screams apon us. So it's area coverage, phone, wtv u say its bull**bleep** because the moment you shut down the game and exit, you will see that beautiful freaking 4G is back as usual... So digi, people r not idiots... U r bound to face some wrath