24-03-2019 02:51 PM - edited 24-03-2019 02:52 PM
My monthly internet plan 7Gb is used up, but still a few days to renew.
So i plan to purchase addon data which is 2Gb -2days(RM3).
Supposedly it will utilise the biGBonus FREE 3Gb(1-7pm) automatically during the periods of 1-7pm.
But it still utilise my add-on data.
Please explain or solve this kind of problem.
I subscribed Rm35 for 7Gb plan during the promo period.
How can i renew the monthly internet plan without increase the plan price when click the Rm40 for 7Gb?
27-10-2020 08:44 AM
Hafissa, if the issue persists today, please PM (inbox) us for checking. TQ
28-10-2020 09:31 PM
Jangkarmaut95, please PM us the full details of ur issue to check further on this. Don't forget to include ur phone number ya
11-06-2021 02:27 PM
16-06-2021 01:04 PM
Honestly , the customer service is c-rap and they were only paid to copy paste stuff in this forum
Still , instead of complaining to them you can complain at here instead
Make a complaint on customer service as well