05-01-2021 09:15 PM
06-01-2021 04:46 PM
Please check on my Port out status 0143376875.
So I requesting Port Out for my Prepaid number 0143376875 Since 1/5/2021 early morning. I only received SMS Validation after 3000 years later (at 3PM on the same date). Replied as per guidance and received Digi confimation on your MNP port out. I wait until 8PM and received SMS saying "Sorry, your request was rejected. One or more phone lines did not reply to our SMS Validation" ARE YOU SERIOUSLY DIGI???!!!!
I resubmitted and 9PM and i wait until now (the time i writing this message) yet to received my second SMS Validation. What's wrong with you DIGI? Are your servise that bad? Your people asking me to resubmit if failed again, and again, and again and they saying they can't do anything about this. Seriously this is your Top 1 service that could provide to end user? This is really bad user experience Compare to other Telco that i use e.g Maxis, XOX.
It is really wasting my time on this. If failed again, i hope it is not ending up to receive tons of complaint on this to MCMC. Please help out.
05-02-2021 01:59 PM
12-04-2021 02:16 PM
12-04-2021 02:38 PM
Emily84, sorry to hear about this Based on our checking here, ur case is currently under investigation by our MNP team. If no update received, please PM us here ya.
12-04-2021 02:42 PM
12-04-2021 02:53 PM
Hi Emily84, Our apologies for any inconvenience caused to you. We will process it as fast as we can. Thank you for the feedback.
12-04-2021 07:24 PM