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Digi Network Coverage Issue / Slow Internet

[ Edited ]
Member
Posts: 14
Registered: ‎28-05-2018

My location is TTDI Menara LGB

Started about 3 weeks ago where I can only get 1 or no bar at all. Used to be 2 to 3 bars.

Tried on a few devices and they are the same.

Just reported on the MyDigi app

 

20180924_0002.png

Screenshot captured on 24 Sep 2018 9am

Re: Digi Network Coverage Issue

Member
Member
Posts: 1
Registered: ‎24-09-2018

yup...the coverage it's getting worst lah...same here at pandan indah...huh Smiley Mad

Re: Digi Network Coverage Issue

[ Edited ]
Member
Posts: 14
Registered: ‎28-05-2018

I have  not receive any reply from Digi yet

 

Today @ 8:49am @ the same location/spot

20180925_0001.png

The RSSI and RSRP reading seems to improve a bit and the band is changed to Band 3. Overall, signal still bad.

 

The speed test is also very bad

20180925_0002.png

Re: Digi Network Coverage Issue

Member
Posts: 14
Registered: ‎28-05-2018

Still no reply from Digi....

 

Today @ 8:42am @ the same location/spot

20180926_0001.png

 

The speed still very bad....

20180926_0002.png

 

 

Re: Digi Network Coverage Issue / Slow Internet

[ Edited ]
Member
Posts: 14
Registered: ‎28-05-2018

As of today @ 9:07am, there is still no improvement

20181002_0001.png

 

20181002_0003.png

 

I am already placing my modem at the window and limited to allow 1 device to connect to it only...

20181002_090900.jpg

 

 

 

Digi staff/support (+60162211800) called me on 26 Sep 2018 @ 3:46pm. He said he will create a support ticket and keep me updated but still no news until now.....

Screenshot_20181002-092816_ACR.jpg

 

Re: Digi Network Coverage Issue / Slow Internet

Member
Posts: 14
Registered: ‎28-05-2018

Managed to talk to the support agent (Maleni) and he/she mentioned that the support case has been created but I can't view.

I can only sit and wait for reply.

2018-10-02_14-33-23.png

Re: Digi Network Coverage Issue / Slow Internet

[ Edited ]
Member
Posts: 14
Registered: ‎28-05-2018

Signal and speed test result for today

 

20181003_0001.png

 

20181003_0002.png

 

Digi 4G coverage at my location

20181003_085048.jpg

Re: Digi Network Coverage Issue / Slow Internet

[ Edited ]
Member
Posts: 14
Registered: ‎28-05-2018

Today, the RSSI and RSRP reading is slightly different and the speed is slightly faster

20181004_0001.png

 

20181004_0002.png

Re: Digi Network Coverage Issue / Slow Internet

Member
Posts: 14
Registered: ‎28-05-2018

20181005_0006.png

 

20181005_0005.png

Re: Digi Network Coverage Issue / Slow Internet

Member
Posts: 6
Registered: ‎15-06-2018
Same to my area.. only get 2-4Mbps if connect thru band 7. 5-10Mbps thru band 3. Normally fet 60++Mbps usong band 7, 30-40Mbos using band 3.