Digi Network Coverage Issue / Slow Internet [ Edited ]

[cheetooh]

My location is TTDI Menara LGB

Started about 3 weeks ago where I can only get 1 or no bar at all. Used to be 2 to 3 bars.

Tried on a few devices and they are the same.

Just reported on the MyDigi app

Screenshot captured on 24 Sep 2018 9am

[aah]

yup...the coverage it's getting worst lah...same here at pandan indah...huh 

[cheetooh]

I have  not receive any reply from Digi yet

Today @ 8:49am @ the same location/spot

The RSSI and RSRP reading seems to improve a bit and the band is changed to Band 3. Overall, signal still bad.

The speed test is also very bad

[cheetooh]

Still no reply from Digi....

Today @ 8:42am @ the same location/spot

The speed still very bad....

[cheetooh]

As of today @ 9:07am, there is still no improvement

I am already placing my modem at the window and limited to allow 1 device to connect to it only...

Digi staff/support (+60162211800) called me on 26 Sep 2018 @ 3:46pm. He said he will create a support ticket and keep me updated but still no news until now.....

[cheetooh]

Managed to talk to the support agent (Maleni) and he/she mentioned that the support case has been created but I can't view.

I can only sit and wait for reply.

[cheetooh]

Signal and speed test result for today

Digi 4G coverage at my location

[cheetooh]

Today, the RSSI and RSRP reading is slightly different and the speed is slightly faster

[cheetooh]

[Azmann75]

Same to my area.. only get 2-4Mbps if connect thru band 7. 5-10Mbps thru band 3. Normally fet 60++Mbps usong band 7, 30-40Mbos using band 3.