20-02-2017 04:08 PM
Hi currently i am overseas and i couldnt receive any sms nor any calls from malaysia or even local number couldnt reach my digi number. It acted like i switch off my phones while the phone signal is full all the time.
Please help very urgent.
20-02-2017 06:02 PM - edited 20-02-2017 06:04 PM
Hi there, welcome to Digi Community.
It seem that you have yet activate roaming on your phone.
To activate roaming, you can call Digi Customer Service for immediate support, at 6016-2211800, or you can also email them at email@example.com
More info on how to activate roaming here: http://new.digi.com.my/roaming/how-to-activate-roaming
Have a nice vacation aboard and stay safe!
Kindly mark my reply as solution or helpful whenever you see fit. Thanks!
20-02-2017 10:39 PM
21-02-2017 10:39 PM
Kindly PM us your phone number <here> for further assistance, please.
12-06-2017 09:34 PM
12-06-2017 09:42 PM - edited 12-06-2017 09:44 PM
If you're having issue with international roaming, kindly read here for more info: http://new.digi.com.my/roaming/how-to-activate-roaming#1403295622325
According to the website, you will need to activate international roaming via MyDigi / Cust Service Hotline if you have never do so. Alternatively, please try switching your current network to other available network and try again.
For faster response, you could also reach Digi via their Facebook/Twitter account.
Hope this is helpful. Stay safe abroad.