|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

Couldn't receive SMS and CALL or even making calls when abroad. Please help

Member
Posts: 3
Registered: ‎16-02-2017

Hi currently i am overseas and i couldnt receive any sms nor any calls from malaysia or even local number couldnt reach my digi number. It acted like i switch off my phones while the phone signal is full all the time.

Please help very urgent.

 

thank you

Highlighted

Re: Couldn't receive SMS and CALL or even making calls when abroad. Please help

[ Edited ]
Member
Posts: 13
Registered: ‎18-02-2017

Hi there, welcome to Digi Community.

 

It seem that you have yet activate roaming on your phone.

 

To activate roaming, you can call Digi Customer Service for immediate support, at 6016-2211800, or you can also email them at help@digi.com.my

 

More info on how to activate roaming here: http://new.digi.com.my/roaming/how-to-activate-roaming

 

Have a nice vacation aboard and stay safe!

 

 

Kindly mark my reply as solution or helpful whenever you see fit. Thanks!

 

Re: Couldn't receive SMS and CALL or even making calls when abroad. Please help

Member
Posts: 3
Registered: ‎16-02-2017
I have been using this number for the past 10 years at least. Never cause any problem up until last week when i travel again. Signal is full and roaming always activated. Never had problem previously. There is signal on the phone checking balance and 128 is working but i couldnt receive nor making any calls and messages. Its really frustrating. Please help thanks.

Re: Couldn't receive SMS and CALL or even making calls when abroad. Please help

Member
Posts: 3
Registered: ‎16-02-2017
Admin help please. Digi support help please. Anyone?

Re: Couldn't receive SMS and CALL or even making calls when abroad. Please help

Support
Posts: 3,521
Registered: ‎01-05-2015

Hi, @**bleep**l87.

 

Kindly PM us your phone number <here> for further assistance, please.

 

Thank you.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Couldn't receive or make calls when abroad. Please help

Member
Posts: 1
Registered: ‎12-06-2017
Hello, I have not been able to make call from my DiGi line.. it is always saying call forwarded or sometimes outgoing calls barred..
But this was working before.. please help.
I am in Abroad and can not place call to Malaysia despite having over 120rm balance

Re: Couldn't receive or make calls when abroad. Please help

[ Edited ]
Member
Posts: 13
Registered: ‎18-02-2017

To: Justme123

 

If you're having issue with international roaming, kindly read here for more info: http://new.digi.com.my/roaming/how-to-activate-roaming#1403295622325

 

According to the website, you will need to activate international roaming via MyDigi / Cust Service Hotline if you have never do so. Alternatively, please try switching your current network to other available network and try again. 

 

For faster response, you could also reach Digi via their Facebook/Twitter account. 

 

Hope this is helpful. Stay safe abroad. 

 

Tan.