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Re: Change 3G to 4G LTE

Support
Posts: 1,597
Registered: ‎10-04-2015

shakirin, 4G LTE is given by default to all accounts. You should be able to receive our 4G signal if :

 

1- Own a 4G phone

2 -Own a 4G SIM card

3- Within our 4G coverage area

 

4G SIM replacement can be done at any of our Digi Store. 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Change 3G to 4G LTE

Nbg Member
Member
Posts: 2
Registered: ‎09-10-2016
N

Re: Change 3G to 4G LTE

Member
Posts: 2
Registered: ‎22-10-2016
Can we change it online no need go to DiGi center

Re: Change 3G to 4G LTE

Member
Posts: 2
Registered: ‎22-10-2016
Can we change it online no need go to DiGi center 0138237652

Re: Change 3G to 4G LTE

Community Manager
Posts: 8,668
Registered: ‎20-04-2015

Yes, you need to replace your SIM at a physical store.

 

First, make sure that your SIM card is the reason you are not getting LTE by ensuring that
1. you are already using a LTE band 3 and 7 device

2. your device has LTE mode on

3. you are within LTE coverage area http://new.digi.com.my/services/4g-lte-coverage


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Change 3G to 4G LTE

Member
Posts: 2
Registered: ‎15-11-2016
Boleh ka upgrade sim 3g to 4g online....malas mau pigi digi center....

Re: Change 3G to 4G LTE

Community Manager
Posts: 8,668
Registered: ‎20-04-2015

@RIZUAN wrote:
Boleh ka upgrade sim 3g to 4g online....malas mau pigi digi center....

Tiada perkhidmatan untuk upgrade SIM online. 

 

Sudahkah anda SMS "LTE" kepada 20000, untuk menyemak SIM anda menyokong LTE atau tidak?


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Change 3G to 4G LTE

Member
Posts: 1
Registered: ‎01-02-2017
Can i change my number 3g to 4g..

Re: Change 3G to 4G LTE

Support
Posts: 3,215
Registered: ‎01-05-2015

You don't have to change the number, @Khaianas :-)


Kindly ensure you have all these 3 items in order to connect with the 4G network.
1) 4G LTE sim card - sms LTE to 20000 to check on your sim card status.
2) Using the 4G supported phone/device.
4) Within the 4G LTE coverage area - check the coverage <here>

 

TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Change 3G to 4G LTE

Member
Posts: 1
Registered: ‎13-04-2017
How to using 4GLTE