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Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Member
Posts: 5
Registered: ‎24-01-2017
Please fix the service, connecting 4G network but speed just like 2G or 3G, less than 1Mbps, sometimes network auto flip to E or even no network in coverage, very unstable.
Im living in high rise building also facing this issue, please fix it, service really sucks. Please make sure the coverage map is correct, im feeling the coverage map telling the lies of Digi network in Penang.

Re: Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Community Manager
Posts: 8,637
Registered: ‎20-04-2015

@AnonymousX, would you be able to identify several location that you could specifically point out? Kindly refer to your <inbox> for this matter?


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Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

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Re: Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Member
Posts: 4
Registered: ‎21-04-2018
Ya. Agree with it. I live in Bayan Baru area. The line is slow although show 4g.

Re: Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Member
Posts: 5
Registered: ‎24-01-2017

I taught they fixed the problem by building a new tower.

Re: Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Member
Posts: 4
Registered: ‎21-04-2018
Still same, the internet speed.

Re: Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Community Manager
Posts: 8,637
Registered: ‎20-04-2015

We now have a convenient way to provide your network feedback through MyDigi app: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...

We appreciate your feedback, which will help Digi in improving its services in future.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Member
Posts: 1
Registered: ‎27-06-2018
Last week..for the whole week Digi coverage like **bleep** in Bayan Lepas industrial area....
Halloo Digi...we as your customers paid you every month....but you give use a bull**bleep** coverage network....most of the time ithe coverage is No Service

Re: Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Support
Posts: 1,060
Registered: ‎14-04-2015

Pandora2043, sorry to hear about this Smiley Sad to assist u further on this, kindly log in to MyDigi app. U can click the menu icon > Support > Email > Category & submit ur feedback on the network issue that u are currently facing.

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Re: Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Member
Posts: 4
Registered: ‎21-04-2018
What is the use for us to give the feedback? Will you review it and take some action to resolve the problem? As you can see, the 1st feedback or complain about the network complain is in January 2017. Now already July 2018, people still facing the network problem so do I. Even WhatsApp image very late to download sometime. Bayan Lepas (industrial area) and Bayan Baru is where most people works and lived. You should do something to make your internet fast, because we are paying for it and it doesn’t come free rite. So, it been one year plus since the 1st complain, what action that Digi taken to resolve this network coverage matter?

Re: Bad and terrible network in Penang (Gelugor and Bayan Baru Area)

Community Manager
Posts: 8,637
Registered: ‎20-04-2015
Yes, the feedback from customers are very important. The feedback are regularly being compiled and the improvement plans are being prioritized based on the number of feedbacks. While it may not bring immediate resolution, but it will certainly help in long run. Thank you for your support.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.