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Activate your SIM card! Here's how.

by whysee SuperUser on ‎06-10-2016 06:02 PM - edited on ‎31-05-2017 05:49 PM by Marshie SuperUser

Firstly, not every SIM card needs a 2-step activation to boot up. You will only need these steps if your current SIM card format doesn’t match up with your new device (eg: moving from a Micro SIM to a Nano SIM). If you find that you are in fact upgrading (good for you!), then keep reading.


Step 1:

Log in to your MyDigi account with Connect ID, click on the Store & Orders tab. Check your purchase details. If everything looks like it’s in order then click on the Activate SIM card button.


activate sim card 1.png


Step 2:

Once you have clicked through, complete the process by filling in the last 4 digits at the back of the SIM card, then click Activate, and you’re done.


activate sim card 2.png


by VeronLim Member
on ‎08-02-2017 11:24 AM

i active my sim card by last night, but until now still under no service, can you check for me, how long need to take for active my new nano sim card? thanks =)

by Support
on ‎08-02-2017 03:44 PM

Hi, VeronLim.


Kindly PM us your phone number, full name and the sim card serial number <here> for further checking, please? :-)


Thank you.

by wani Member
on ‎26-09-2017 01:56 PM



Can u please active my simcard. Serial No : 8960161611100197135.  Phone no : 0146781933

by Support
on ‎26-09-2017 02:02 PM

Hi wani,


We regret to inform that your new SIM pack has not been registered yet, please re-visit the same shop you bought it from to register it. Then only you can start to activate the number.  Do remember to bring along the SIM pack and your IC ya. 



by Ayalimo Member
on ‎04-10-2017 12:25 AM

I've just bought the new Digi Prepaid Live and when I want to activate my SIM card, it says that the SIM is not yet registered. My number is 01151143951. Can you please register it as soon as posible.i mean now 

by Valued Contributor
on ‎04-10-2017 12:30 AM

Hi Ayalimo, the SIM card has been registered, kindly make your first call, you will be diverted to an IVR, you will need to choose your preferred language and press "1" to activate the service. Thank you.

by tingshujuan1433 Member
on ‎01-12-2017 09:22 AM



Can u please active my simcard. Serial No : 89601617071903031842 Phone no : 0109781433.








by Support
on ‎01-12-2017 03:23 PM

Hi tingshujuan1433, we have updated the SIM card into our system. Please try to reboot your device if you still not able to use the line ya. Smiley Happy TQ 



by wnjmi Member
on ‎12-12-2017 12:22 AM

Hi can you activate my number.

Serial Number : 89601617092001915975

Phone Number : 0164124683

Thank You

by Support
on ‎12-12-2017 09:04 AM

We've responded to your PM, wnjmi. Please check :-) TQ.

by Themodestone Member
on ‎30-12-2017 10:13 AM

I'm already make a first call but the operate says  unable to proceed  you need register to activate so this my number  0143150495 and serial number  89601617072003415711  anything just let me know. ASAP. Thank you!

by Support
on ‎30-12-2017 12:49 PM

Hi Themodestone. Registration is performed by dealer upon purchase. If your prepaid is not registered yet, please return to the seller for registration process. TQ. 

by God10u Member
on ‎13-03-2018 03:35 PM

i  cannot activate my new sim card

Serial Number : 89601617110700662431

Thank You

by Leafold Contributor
on ‎13-03-2018 08:02 PM

@God10u Kindly PM our support with your phone number for further assistance http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

by Lilmonarch Member
on ‎26-06-2018 07:56 PM

Hi can you activate my number.

Serial Number : 89601617072003369199

Phone Number : 0108880258

Thank You

by Support
on ‎27-06-2018 08:47 AM

Hi Lilmonarch, 


Upon checking, the number has been registered by Yesterday and the line is active ya. You may try to reboot your device if you are not able to make an outgoing call. 

by zyankai Member
on ‎05-09-2018 11:17 AM

Kobi.. please chek ur PM... i want to activate my sim... tq

by Support
on ‎05-09-2018 04:55 PM

Hi zyankai, we will reply to your PM as fast as we can ya. TQ Smiley Happy 

by Jay2415 Member
on ‎31-10-2018 11:02 AM

Hi ,


 I purchased a new phone with new sim card. Try to activate but its shows sim card not registered yet.  please advise what else i should do ?  

by jinhyun04 Member
on ‎13-11-2018 06:36 AM


I just bought my new sim digi card yesterday at a telephone shop. My sister said I have to dial *123# at first. But as I dial the code, it show I have to activate my sim card first before opening my account. How to activate my sim card?

by Support
on ‎13-11-2018 11:27 AM

Hi jinhyun04. If that SIM pack has been registered, you may dial any phone number and choose the option to activate the number. Hope that helps. Thank you.

by Noramirah11 Member
on ‎01-02-2019 07:12 PM

Hi can you active my number 

Serial number  89601618092700164932

Thank you

by Support
on ‎01-02-2019 07:27 PM

Noramirah11, please inbox ur full name, IC number and full details above in order for us to check to check further on this. 

by bas_sekolah Member
on ‎16-08-2019 09:33 PM

Hi,  same issue here. 

Serial number: 89601619042202515916

Phone No: 014-3431743


by Support
on ‎17-08-2019 10:05 AM

Selamat pagi bas_sekolah. We believe that your number has been activated yesterday. Thank you.

by bladezax Member
‎24-10-2019 02:58 PM - edited ‎24-10-2019 02:59 PM

how to wat for activation sim card for infinate 100.

no phone= 01128204538

 no serial = 89601619040900747526

by Support
on ‎24-10-2019 07:54 PM

bladezax, please PM us ur full name and last 4 digits of ur IC number for further checking and assistance on this