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ALWAYS DISCONNECT

Member
Posts: 3
Registered: ‎26-11-2018
I don't know why. My line connection always disconnect, everywhere n everytime always disconnect, I already 2 years using postpaid 80 but this time line internet so suck.. sorry to say if this still happened I will port to another provider.. please refer attachment as my proof your line disconnect!!
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Re: ALWAYS DISCONNECT

Support
Posts: 1,939
Registered: ‎10-04-2015

Hi Rabbittank. Please submit an official report via your MyDigi app for further assistance with the network issue ; Menu >> Support >> choose Network Coverage. 

 

The report will be directly sent to our technical team and the result will be appeared in the My Case Status within 2~5 days. Our apology for the inconvenience caused. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: ALWAYS DISCONNECT

Member
Posts: 3
Registered: ‎26-11-2018

for what report at MyDigi app?  i sent a report but after 3 days auto closed case... so wasted my time, until i get link to  feedback customer service i just give 1*. closed case not even call or reset my line.. i dont know how to say it... i'm very disappointed!