11-05-2017 08:40 AM
Hi there Digi. i want to ask why the speed for 4G LTE are too slow. I have 2bars 4G Lte on my iphone 7 plus, but the speed was so slow. 2bars 4G LTE download speed only reaches 1.67 I cant even play my online games. sometimes i cant even run the speedtest. can you please fix this as soon as possible. i had this kind of problem almost few months ago until now. my location is as followed; NO.6202, Taman Sri Kelemak, 78000, Alor Gajah, Melaka. 2.364551, 102.204819
11-05-2017 03:02 PM
Hello @Thinesh281, please send in your feedback here for further investigation: http://community.digi.com.my/t5/Welcome-and-Announcements/We-care-about-your-network/m-p/24461#M490
13-05-2017 12:02 AM
13-05-2017 11:03 PM
14-05-2017 02:25 PM
Hi digi, i experience a same issue here. I only got highest speed 5Mbps even i have a good coverage for 4glte and yes its full bar line...Can i get speed more than that? I'm using infinite 150. I also used tplink adapter but cant get the highest speed more than 5Mbps. Pls help me
Depending on your area, if you have 4G+ coverage, you can have better speeds if you use a Digi 4G+ compatible device. You can also use MyDigi app or follow the "We Care About Your Network" link above to provide feedback about your network speed.
02-05-2018 09:20 PM
03-05-2018 02:13 AM
@Shaw, we now have a convenient MyDigi app to collect feedback of the network issue that you are facing. https://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/...
The feedback that you provide will help Digi to shape its future network.
13-09-2019 09:58 AM
Kami amat menghargai maklum balas anda, Zuriyadi. Isu berlaku sepanjang hari ke atau pada waktu tertentu saja? Jika anda masih mengalami masalah yang sama, sila reportkan maklum balas rangkaian melalui applikasi MyDigi baru (Log in Mydigi > klik ikon Menu sebelah atas kiri> Support> Network Category) supaya siasatan lanjut boleh dilaksanakan. Hasil siasatan kes anda akan dikemaskinikan di bawah 'Status Kes' di MyDigi ya. Terima kasih.