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4g Network Problem

Member
Posts: 1
Registered: ‎11-05-2017

Hi there Digi. i want to ask why the speed for 4G LTE are too slow.  I have  2bars 4G Lte on my iphone 7 plus, but the speed was so slow. 2bars 4G LTE download speed only reaches 1.67 I cant even play my online games. sometimes i cant even run the speedtest. can you please fix this as soon as possible. i had this kind of problem almost few months ago until now. my location  is as followed;  NO.6202, Taman Sri Kelemak, 78000, Alor Gajah, Melaka. 2.364551, 102.204819

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Re: 4g Network Problem

Community Manager
Posts: 8,705
Registered: ‎20-04-2015

Hello @Thinesh281, please send in your feedback here for further investigation: http://community.digi.com.my/t5/Welcome-and-Announcements/We-care-about-your-network/m-p/24461#M490


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Re: 4g Network Problem

Member
Posts: 1
Registered: ‎12-05-2017
Hi digi, i experience a same issue here. I only got highest speed 5Mbps even i have a good coverage for 4glte and yes its full bar line...Can i get speed more than that? I'm using infinite 150. I also used tplink adapter but cant get the highest speed more than 5Mbps. Pls help me
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Re: 4g Network Problem

Member
Posts: 1
Registered: ‎23-03-2017
sy oennguna digi infinite150 line di rumah sy 4g tetapi sangat lambat ketika guna internet..hanya 0.9 mbps sahaja sudah 4 hari isu ini sy sudah feedback ke facebook digi tetapi tetap sama sangat lambat ketika gunakan internet..alamat sy lintang sungai burung 1,11000 balik pulau pulau pinang..
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Re: 4g Network Problem

Community Manager
Posts: 8,705
Registered: ‎20-04-2015

@Miera89 wrote:
Hi digi, i experience a same issue here. I only got highest speed 5Mbps even i have a good coverage for 4glte and yes its full bar line...Can i get speed more than that? I'm using infinite 150. I also used tplink adapter but cant get the highest speed more than 5Mbps. Pls help me

Depending on your area, if you have 4G+ coverage, you can have better speeds if you use a Digi 4G+ compatible device. You can also use MyDigi app or follow the "We Care About Your Network" link above to provide feedback about your network speed.


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Re: 4g Network Problem

Member
Posts: 1
Registered: ‎02-05-2018
DiGi 4G network is the worst network I've ever seen. Full bar on 4G means nothing. It's more like GPRS in the old times. You better do something or else every DiGi users will leave. Please take note. DiGi users have been patience with this sick problem for a long time already but still no changes.
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Re: 4g Network Problem

Community Manager
Posts: 8,705
Registered: ‎20-04-2015

@Shaw, we now have a convenient MyDigi app to collect feedback of the network issue that you are facing. https://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/...

The feedback that you provide will help Digi to shape its future network.


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Re: 4g Network Problem

Member
Posts: 2
Registered: ‎12-09-2019
Kadang kala 4g tertukar menjadi 3g, bagaimana nak mengatasi masalah ini
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Re: 4g Network Problem

Support
Posts: 2,098
Registered: ‎01-12-2016

Kami amat menghargai maklum balas anda, Zuriyadi. Isu berlaku sepanjang hari ke atau pada waktu tertentu saja? Jika anda masih mengalami masalah yang sama, sila reportkan maklum balas rangkaian melalui applikasi MyDigi baru (Log in Mydigi > klik ikon Menu sebelah atas kiri> Support> Network Category) supaya siasatan lanjut boleh dilaksanakan. Hasil siasatan kes anda akan dikemaskinikan di bawah 'Status Kes' di MyDigi ya. Terima kasih.   

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Re: 4g Network Problem, no coverage

Member
Posts: 1
Registered: ‎20-04-2020
pls find my problem.. think almost 5 yrs, really bad service.. all the while 3g.. very hard to get 4g.. sometimes signal E.. and shows no internet connection at the signal.. been complaint many times but no solution.. bills evrymnth pay rm200 plus without fail..