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4G Network Is ON But No Internet Connection

Member
Posts: 1
Registered: ‎21-11-2020

I'm having this problem since 19 Nov 2020 (Thursday). Called Customer Service Center twice & been told network having outage problem in my / nearby locations - Tmn Setapak, Setapak Indah, Danau Kota, Tmn Ibukota, Medan Idaman & Tmn Melati. Seriously??? "Sorry for the inconvenience caused" not helping at all....

 

HELP needed here.....

 

 

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Re: 4G Network Is ON But No Internet Connection

Support
Posts: 2,532
Registered: ‎14-04-2015

peje73, 

if the issue still persists till now, u may log in to MyDigi app. Log in Mydigi > click Menu > Support > Network Coverage.

Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 5 (or more) working days from the report submitted.