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my balance reduce with no reason

Member
Posts: 1
Registered: ‎01-12-2020

So basiccly everytime i top up my account .the digi straight reduce my balan ce with no reason and now ihave zero balance its does not happen once.it happen every single time . last year  this kind of thing doesnt happen at all.I already check the subscription and i dont subscribe to anything. and then some  people suggest  turn off international roam.  i cant turn onff international roaming because its already a default for  my prepaid  sim card .i need help cause i  lost more than rm 50+++ worth of top  up.I dint even turn on my mobile data but it still reduce my balance.I already check on twitter because of this kind of thing other people also  seen to have the same problem like me.

Re: my balance reduce with no reason

Support
Posts: 4,186
Registered: ‎14-04-2015

askingdigiwhy, please PM us ur full name and number to check further on this issue. Tq.

Re: my balance reduce with no reason

Member
Posts: 1
Registered: ‎21-06-2021

i face same  problem? how to deal with it?

Re: my balance reduce with no reason

Support
Posts: 4,186
Registered: ‎14-04-2015

sk1112, if u need any further assistance on this, please PM us the full details of ur issue, phone number, and the screenshot of the message received when ur balance was deducted ya