cannot the enable digi billing in add a payment method

[honwoon18]

cannot the enable digi billing in add a payment method

[MrOctopusK]

@honwoon18, check if this direct billing FAQ would help you: https://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114

[fallenzero17]

I am encountering similar problem ever since the My Digi update way back in November 2017. All screwed up on my end. I have updated the primary email address from in my Google play and also in My Digi (after it resumes from maintenance in Nov) I have reset the google play services as per suggested in the google community but the issue remains.  My error message is Can't verify your account. Try again later [OR-DVASA2-03]. My Digi bill or to be exact the  limit amount is still within the threshold

[MrOctopusK]

@fallenzero17, another common reason of verification failure is when using a phone with two SIM card. Remove/disable the other SIM, and use only Digi SIM on primary slot may help in this case.

[fallenzero17]

it never happened prior to November (with purchases as normal) as i bought this phone Mate 9 from Digi and even though it has dual slot, i only have 1 sim card let alone to enable/disable second slot.

[MrOctopusK]

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@fallenzero17 wrote:

it never happened prior to November (with purchases as normal) as i bought this phone Mate 9 from Digi and even though it has dual slot, i only have 1 sim card let alone to enable/disable second slot.

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Kindly PM your phone number to one of our community support member for further checking: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

[melissatmf]

Please help. I am facing the same issue.

[Digi_Kobi]

melissatmf, kindly PM us your phone number, phone model & screenshot of the error <here> for further clarification, please. TQ.

[Yenzz]

Why my digi biling unavailable

[MrOctopusK]

I would recommend you to go to More Payment Settings, remove the existing carrier billing and then add again.
However please note that some Xiaomi devices do not work with Digi carrier billing on Play Store.