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cannot the enable digi billing in add a payment method

Member
Posts: 1
Registered: ‎02-01-2018

cannot the enable digi billing in add a payment method

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Re: cannot the enable digi billing in add a payment method

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

@honwoon18, check if this direct billing FAQ would help you: https://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114


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Re: cannot the enable digi billing in add a payment method

Member
Posts: 2
Registered: ‎12-01-2018

I am encountering similar problem ever since the My Digi update way back in November 2017. All screwed up on my end. I have updated the primary email address from in my Google play and also in My Digi (after it resumes from maintenance in Nov) I have reset the google play services as per suggested in the google community but the issue remains.  My error message is Can't verify your account. Try again later [OR-DVASA2-03]. My Digi bill or to be exact the  limit amount is still within the threshold

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Re: cannot the enable digi billing in add a payment method

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

@fallenzero17, another common reason of verification failure is when using a phone with two SIM card. Remove/disable the other SIM, and use only Digi SIM on primary slot may help in this case.


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Re: cannot the enable digi billing in add a payment method

Member
Posts: 2
Registered: ‎12-01-2018

it never happened prior to November (with purchases as normal) as i bought this phone Mate 9 from Digi and even though it has dual slot, i only have 1 sim card let alone to enable/disable second slot.

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Re: cannot the enable digi billing in add a payment method

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

@fallenzero17 wrote:

it never happened prior to November (with purchases as normal) as i bought this phone Mate 9 from Digi and even though it has dual slot, i only have 1 sim card let alone to enable/disable second slot.


Kindly PM your phone number to one of our community support member for further checking: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support


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Re: cannot the enable digi billing in add a payment method

Member
Posts: 2
Registered: ‎17-01-2018
Please help. I am facing the same issue.
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Re: cannot the enable digi billing in add a payment method

Support
Posts: 4,082
Registered: ‎01-05-2015

melissatmf, kindly PM us your phone number, phone model & screenshot of the error <here> for further clarification, please. TQ.

Have a pleasant day!

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Unavailable digi biling

Member
Posts: 1
Registered: ‎26-08-2018
Why my digi biling unavailable
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Re: Unavailable digi biling

Community Manager
Posts: 8,688
Registered: ‎20-04-2015
I would recommend you to go to More Payment Settings, remove the existing carrier billing and then add again.
However please note that some Xiaomi devices do not work with Digi carrier billing on Play Store.

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