02-01-2018 06:25 PM
03-01-2018 04:49 PM
@honwoon18, check if this direct billing FAQ would help you: https://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114
12-01-2018 06:34 PM
I am encountering similar problem ever since the My Digi update way back in November 2017. All screwed up on my end. I have updated the primary email address from in my Google play and also in My Digi (after it resumes from maintenance in Nov) I have reset the google play services as per suggested in the google community but the issue remains. My error message is Can't verify your account. Try again later [OR-DVASA2-03]. My Digi bill or to be exact the limit amount is still within the threshold
13-01-2018 03:20 PM
@fallenzero17, another common reason of verification failure is when using a phone with two SIM card. Remove/disable the other SIM, and use only Digi SIM on primary slot may help in this case.
15-01-2018 03:49 PM
it never happened prior to November (with purchases as normal) as i bought this phone Mate 9 from Digi and even though it has dual slot, i only have 1 sim card let alone to enable/disable second slot.
16-01-2018 10:14 AM
@fallenzero17 wrote:
it never happened prior to November (with purchases as normal) as i bought this phone Mate 9 from Digi and even though it has dual slot, i only have 1 sim card let alone to enable/disable second slot.
Kindly PM your phone number to one of our community support member for further checking: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support
17-01-2018 02:57 PM
19-01-2018 12:46 PM
melissatmf, kindly PM us your phone number, phone model & screenshot of the error <here> for further clarification, please. TQ.
26-08-2018 11:54 PM
27-08-2018 09:49 AM