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Re: Unable to sign in right now - MyDiGi App

Member
Posts: 1
Registered: ‎10-03-2018
Yes~~ feel the same. I want to redeem also can’t

Re: Unable to sign in right now - MyDiGi App

[ Edited ]
Community Manager
Posts: 8,673
Registered: ‎20-04-2015

MyDigi app is expected to resume its operation by Tuesday, 20 March 2018. Thank you for your patience.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Unable to sign in right now - MyDiGi App

Member
Posts: 1
Registered: ‎16-02-2019

me too. but i tried sigin in thru app stor e digi. it was successful

Re: Unable to sign in right now - MyDiGi App

Support
Posts: 1,205
Registered: ‎18-07-2017

Hi jinannaktambi. There were some issues with the website and it has been resolved. Please try again. We apologize for any inconvenience caused.

Re: Unable to sign in right now - MyDiGi App

Member
Posts: 2
Registered: ‎19-07-2018
Salam sejahtera
Saya tak dapat sign up ke MyDigi app.Ada kah Digi tengah maintenance atau ?
2B8C13A1-02A8-4B5F-B7E9-23D99D0379B6.png

Re: Unable to sign in right now - MyDiGi App

Support
Posts: 1,495
Registered: ‎01-12-2016

Untuk makluman MyDigi App baru (v8) sedang mengalami gangguan perkhidmatan dari semasa ke semasa, WendyWewen. Proses baikpulih sedang dijalankan. Mohon maaf di atas kesulitan ini 

Re: Unable to sign in right now - MyDiGi App

Member
Posts: 1
Registered: ‎22-03-2019

Hi MyDigi, unable to access Mydigi App, it say "Your account is currently locked"

Re: Unable to sign in right now - MyDiGi App

Community Manager
Posts: 8,673
Registered: ‎20-04-2015

@AminSekawi wrote:

Hi MyDigi, unable to access Mydigi App, it say "Your account is currently locked"


Please PM our support (https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support), or contact Digi customer service via Live Chat to unlock your account. Then please register a new account for the new MyDigi app. The Connect ID cannot be used on the new app.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Unable to sign in right now - MyDiGi App

Member
Posts: 2
Registered: ‎25-03-2019

How about if MyDigi app was blocked? Already try to call the customer service but the line is always busy. Could you please help me? I need to pay my bills. Thanks

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Re: Unable to sign in right now - MyDiGi App

Support
Posts: 1,205
Registered: ‎18-07-2017

Hi amiramashuri. We have responded to your PM.