Request to Block Stolen SIM

[wcheng]

Hi, my mom's phone was stolen in Doha and she lives abroad. Is it possible to block the SIM (it's prepaid) and how can we get a replacement SIM made?

Thank you!

Winnie

[Digi_MYCHEAH]

Hi wcheng,

You may get the registered owner to contact us directly either using her own community or call to our helpline number at 016-2211800 for further assistance. Sim replacement can only be done over the counter by the registered owner with original IC for verification purpose, due to security reasons. For more info please visit http://new.digi.com.my/notification/sim-card-replacement. Thank you.