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Request to Block Stolen SIM

Member
Posts: 1
Registered: ‎10-02-2017

Hi, my mom's phone was stolen in Doha and she lives abroad. Is it possible to block the SIM (it's prepaid) and how can we get a replacement SIM made?

 

Thank you!

Winnie

Re: Request to Block Stolen SIM

Support
Posts: 2,422
Registered: ‎01-12-2016

Hi wcheng,

 

You may get the registered owner to contact us directly either using her own community or call to our helpline number at 016-2211800 for further assistance. Sim replacement can only be done over the counter by the registered owner with original IC for verification purpose, due to security reasons. For more info please visit http://new.digi.com.my/notification/sim-card-replacement. Thank you.