Problem with Mydigi billing

[natashayee]

Now I'm basically facing two problems:
1. The amount due shown at Mydigi and the one sent to me via sms&email are different amount. Why and which one(Mydigi or sms) should I actually follow?
2. I want to check my latest bill at Mydigi, but unfortunately after i tap "download", it shows me this(as the attached photo). Previously I've done this also by just tap on the "download" and it will automatic download it then I can view my bill. But now what's the problem??

[Digi_Zemi · Accepted solution]

Morning natashayee, SMS / email sent might be triggered before you make payment. For accuracy of your bill amount, you may refer to your MyDigi account or from *128# menu.

Bill statements will be ready for viewing roughly a week after your billing date. From the screenshot, your billing date is on the 16th of every month. It should be ready for viewing as we speak. Can you try to download it again?

[natashayee]

Finally suceed to download it yay...
But another question...what is the difference of current bill amount and outstanding amount? And which amount i actually need to pay? Because mydigi always show me the unbilled amount and the credit limits is based on this

[Digi_Zemi]

You can refer to your outstanding amount for the latest amount that you need to pay.

[natashayee]

okay2... thank you for your reply

[Digi_Zemi]

You are most welcome.

[ijaisagat]

hekp

[Digi_MYCHEAH]

Hi ijaisagat,

How can we assist you? Please PM us via https://goo.gl/SxGJMl, include your phone number for further assistance. TQ

[Leolee2996]

Why?!!!

[Digi_Zemi]

Hi Leolee2996. Please PM us should you need assistance with your account. Thank you.