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Accepted Solution

MyDigi app is not working as well as MyDigi recharge on web

[ Edited ]
Member
Posts: 7
Registered: ‎17-02-2017

My Digi app is not wokring in past 2 days and I am not able to do recharge online as well.This is really problematic since I have to find coupon stores for recharge and addons . Just to add, My app is up to date and there are no updates available in playstore

Re: MyDigi app is not working as well as MyDigi recharge on web

Community Manager
Posts: 8,787
Registered: ‎20-04-2015

Thank you for your feedback. We are looking in this matter. 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: MyDigi app is not working as well as MyDigi recharge on web

SuperUser
Posts: 182
Registered: ‎17-07-2016

The issue has been resolved, I believe. 

Been using the app from yesterday until today with no issues.

Re: MyDigi app is not working as well as MyDigi recharge on web

Member
Posts: 1
Registered: ‎10-03-2018
Keep fail to login to digi apps!!!

What is the problem?

Re: MyDigi app is not working as well as MyDigi recharge on web

Support
Posts: 1,026
Registered: ‎18-11-2016

Hi lmltiong, The MyDigi app will be undergoing maintenance from 9th March 2018 - 13th March 2018. During this time, access to the MyDigi app will be unavailable.Please visit https://goo.gl/jgTnAq for an alternative.Thank you for your patience. 

Re: MyDigi app is not working as well as MyDigi recharge on web

Member
Posts: 2
Registered: ‎18-04-2019
Please do resolve my problem.My Digi app is not working for since it updated to its latest version .

Re: MyDigi app is not working as well as MyDigi recharge on web

Support
Posts: 4,947
Registered: ‎01-05-2015

Predeesha, kindly PM us your phone number, phone model, iOS/Android version <here> and a screenshot of the error message for further clarification, please. TQ.

 

Please do resolve my problem.My Digi app is not working for since it updated to its latest version .
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Cannot buy add on using my digi app.

Member
Posts: 4
Registered: ‎08-07-2020
Hello, can you help me to solve my problem?

I use a digi prepaid account :
Ic: 850826045143
No. Phone: 01126121537

I cannot buy add on for the internet. Why?

Re: Cannot buy add on using my digi app.

Support
Posts: 5,249
Registered: ‎10-04-2015

Hi Yumia-sama. Please PM (inbox) us for checking and assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!