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MyDigi app (Android) is not able to upload attachment.

Member
Posts: 7
Registered: ‎22-05-2016

Hi Digi/ MyDigi app Developer,

 

I not sure about Iphone version, but I'm sure for Android version.

If using MyDigi app on Android devices, well, it is working fine.

 

However, I realized the following:

If using Support tab under MyDigi app, which direct to this community,

well, the app response a bit slow. (I guess the coverage at my are is not good). Man Indifferent

 

 Ok,  the problem is if I tried to upload Attachments via MyDigi, it never works.

I have to use the browser in the phone, login again to this community and upload the attachment file via browser.

It only works on browser.

 

Perhaps you can look into this matter as I believe screenshot/attachments maybe helpful to describe the issue/problem sometimes.

 

 

 

Re: MyDigi app (Android) is not able to upload attachment.

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

@xiaokam, your feedback will be highlighted to relevant team. Thank you for your support for Digi and our community forum.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: MyDigi app (Android) is not able to upload attachment.

SuperUser
Posts: 18
Registered: ‎16-04-2015

Hi There,

 

Thanks for the feedback. We are looking into this and let you know once it is fixed

 

Three cheers for reporting it to us Smiley Happy

 

PPS - We'll send you a special version once have it fixed

 

Regards,

MyDigi Team/Dev