02-02-2021 06:22 AM
Hi Venus98. Refund will take 4-6 weeks to complete. By that time, we believe that your next bill is already out.
Rest assured, that overpayment will be utilized to pay for your next bill.
31-03-2021 01:46 PM
Hi Nurin2. In the event if you didn't receive the credit you bought, please follow the below :
1- If it was done via your MyDigi app = PM (inbox) and provide us the transaction number.
2- If it was done via your bank / other than MyDigi app = please contact your bank / the seller for further assistance because the reload should be coming from them, not Digi.