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Re: [MyDigi Reload] Payment pending

Support
Posts: 3,313
Registered: ‎01-05-2015

stnrlain, kindly PM us your phone number <here> and details of the payment for further clarification, please. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: [MyDigi Reload] Payment pending

Member
Posts: 2
Registered: ‎20-08-2019
Alrd settled. Thanks alot Smiley Happy

Re: [MyDigi Reload] Payment pending

Support
Posts: 1,246
Registered: ‎18-07-2017

Glad to know that, longchetmae Smiley Happy

Re: [MyDigi Postpaid Payment pending

Member
Posts: 1
Registered: ‎11-10-2019
Hi,
I already paid for my bills for RM 100 and it was deducted from my Maybank account but my digi bills have not yet been paid.
I've attached an image for your reference.
Thank you.
Screenshot_20191011-121333__02.jpg

Re: [MyDigi Postpaid Payment pending

Support
Posts: 3,313
Registered: ‎01-05-2015

Aharr, kindly PM us your phone number <here> for further clarification, please. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: [MyDigi Reload] Payment pending

Member
Posts: 1
Registered: ‎06-11-2019

Hi, I paid my phone bill via digi website and it stated pending payment. 

 

My order number: 191106007561986 I conducted online banking today 6Nov 2019 

 

My bank account has already been deducted but why is the payment still pending? Please advise. thanks.

Re: [MyDigi Reload] Payment pending

Support
Posts: 1,654
Registered: ‎10-04-2015

Hi ihatefishcakes. Please check your MyDigi app again and PM (inbox) us for further clarification if the payment is not being updated yet. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: [MyDigi Reload] Payment pending

Member
Posts: 1
Registered: ‎27-11-2019
Hi,
I am also have a same problem here. I got a payment pending and I have trouble to chat with support. Help me please.
Screenshot_2019-11-27-19-33-14-09.png

Re: [MyDigi Reload] Payment pending

Community Manager
Posts: 8,694
Registered: ‎20-04-2015

@AininSofiya , the order will be cancelled shortly if payment is not received. Then you can make the payment again. If your credit card is declining the payment, contact the bank to approve online transaction to Digi first.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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