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Re: [MyDigi Reload] Payment pending

Member
Posts: 6
Registered: ‎01-02-2021
Hi May I know how to refund back my money

Re: [MyDigi Reload] Payment pending

Member
Posts: 6
Registered: ‎01-02-2021
Hi I already paid two month digi payment can u help me to adjust it thanks

Re: [MyDigi Reload] Payment pending

Support
Posts: 4,488
Registered: ‎10-04-2015

Hi Venus98. Refund will take 4-6 weeks to complete. By that time, we believe that your next bill is already out.

 

Rest assured, that overpayment will be utilized to pay for your next bill.

 

Thank you. 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: [MyDigi Reload] Payment pending

Member
Posts: 6
Registered: ‎01-02-2021
okay thanks

Re: [MyDigi Reload] Payment pending

Member
Posts: 1
Registered: ‎29-12-2019
Me too can someone help me

Re: [MyDigi Reload] Payment pending

Support
Posts: 4,488
Registered: ‎10-04-2015

Hi Nurin2. In the event if you didn't receive the credit you bought, please follow the below :

 

1- If it was done via your MyDigi app = PM (inbox) and provide us the transaction number.
2- If it was done via your bank / other than MyDigi app = please contact your bank / the seller for further assistance because the reload should be coming from them, not Digi.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!