09-05-2019 09:07 AM
RM10 was deducted from my bank account (RHB online banking) but MyDigi app yet to update the balance and it sends me a payment pending email. What should I do?
Enclosed an image for your reference.
10-05-2019 02:23 PM
Can we know if you have reloaded using the MyDigi app and it links you to the RHB online banking site? We are sorry, we did not receive the attachment.
10-05-2019 02:53 PM - edited 10-05-2019 02:54 PM
I do not know why your site does not have the attachment since the attachment is sent by MyDigi. By the way, my problem was solved after approximately an hour later with another email received stating RM10 reload successful.
10-05-2019 03:31 PM
Thanks for the update, brianc
We would like to inform that reload or bill payment via MyDigi can be updated immediately, and maximum up to two hours.
21-05-2019 08:45 PM
22-05-2019 09:40 AM
Hi KAH. If you haven't receive the amount, please follow the below :
1 - If it was done directly via your CIMB Click, please contact CIMB as the amount should be coming directly from them.
2 - If it was done via your MyDigi app and then you chose CIMB, please DM us with the transaction number for further assistance.
05-07-2019 03:19 PM
Hi kennyteng1, If you have reloaded using MyDigi app and linked it to Maybank2u, kindly PM us (Inbox) your mobile number, full name and last 4 digits IC number for verification and further assistance. Thank you.
05-07-2019 05:12 PM
Hi Miszfazie, We will assist you with further checking. Kindly PM us (Inbox) your mobile number, full name and last 4 digits IC number. Thank you.