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[MyDigi Reload] Payment pending

Member
Posts: 4
Registered: ‎07-04-2017

Hi,

 

RM10 was deducted from my bank account (RHB online banking) but MyDigi app yet to update the balance and it sends me a payment pending email. What should I do?

 

Enclosed an image for your reference.

 

Thank you.

 

Regards,

Brian

Capture.PNG

Re: [MyDigi Reload] Payment pending

Support
Posts: 608
Registered: ‎18-01-2019

Hi brianc,

 

Can we know if you have reloaded using the MyDigi app and it links you to the RHB online banking site? We are sorry, we did not receive the attachment.

 

Thank you,

Tata

Re: [MyDigi Reload] Payment pending

[ Edited ]
Member
Posts: 4
Registered: ‎07-04-2017

Hi Tata,

 

I do not know why your site does not have the attachment since the attachment is sent by MyDigi. By the way, my problem was solved after approximately an hour later with another email received stating RM10 reload successful.

 

Regards,

Brian

Highlighted

Re: [MyDigi Reload] Payment pending

Support
Posts: 608
Registered: ‎18-01-2019

Thanks for the update, brianc Smiley Happy

We would like to inform that reload or bill payment via MyDigi can be updated immediately, and maximum up to two hours.

Reload Payment Pending From Digi side

KAH Member
Member
Posts: 1
Registered: ‎21-05-2019
Last night I had reloaded my digi prepaid via cimb clicks but unfortunately the payment still pending from digi side and my cimb acc was deducted about 30 ringgit.
IMG-20190521-WA0008.jpg

Re: Reload Payment Pending From Digi side

Support
Posts: 1,547
Registered: ‎10-04-2015

Hi KAH. If you haven't receive the amount, please follow the below :

 

1 - If it was done directly via your CIMB Click, please contact CIMB as the amount should be coming directly from them.

 

2 - If it was done via your MyDigi app and then you chose CIMB, please DM us with the transaction number for further assistance. 

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: [MyDigi Reload] Payment pending

Member
Posts: 1
Registered: ‎04-07-2019
How can I solve it?Maybanku2 banking
Screenshot_2019-07-04-12-30-09-20.png

Re: [MyDigi Reload] Payment pending

Support
Posts: 608
Registered: ‎18-01-2019

Hi kennyteng1, If you have reloaded using MyDigi app and linked it to Maybank2u, kindly PM us (Inbox) your mobile number, full name and last 4 digits IC number for verification and further assistance. Thank you.

Re: [MyDigi Reload] Payment pending

Member
Posts: 1
Registered: ‎05-07-2019
Why my payment still on pending? I’m using digi apps and maybank2u online banking which is already deduct my payment
F14ABCBC-EEEF-4263-ADA7-0F1E0009C114.png

Re: [MyDigi Reload] Payment pending

Support
Posts: 608
Registered: ‎18-01-2019

Hi Miszfazie, We will assist you with further checking. Kindly PM us (Inbox) your mobile number, full name and last 4 digits IC number. Thank you.