07-12-2016 03:46 PM - edited 07-12-2016 04:07 PM
Are you using the latest version of MyDigi app? Were you connected to WiFi?
If you are using iPhone, do ensure your firmware is above iOS 7.1 ya
08-12-2016 12:43 PM
Kindly PM us your mobile number so we can check further.
09-12-2016 11:28 PM
Replied your PM.