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MyDiGi Technical Error

Contributor
Posts: 31
Registered: ‎28-04-2017

Hi Digi...

 

I would like to take your attention regarding to mydigi portal (login id : 0182228727), can be log in  but it can not shows all the contents or even

manage my other  numbers/account. as shown in picture below

 

.0182228727-mydigi error.PNG

 

Then i would like to suggest digi to clarify if there any overpaid amount & payment record details in  billing section. 

 

Thank you.

0182228727-mydigi error.PNG

Re: MyDiGi Technical Error

Support
Posts: 1,207
Registered: ‎18-07-2017

Hi phyz,

 

We're truly sorry for the inconvenience caused. Smiley Sad Are you using the latest version of the MyDigi app?

For more info regarding your account, please PM us your full name and last 4 digit of your IC here: https://goo.gl/ztUhcG

 

Thanks.

Re: MyDiGi Technical Error

Contributor
Posts: 31
Registered: ‎28-04-2017

Currently i used both ,mydigi web portal and mydigi apps( latest version for ios). 

 

thank you

Re: MyDiGi Technical Error

Support
Posts: 1,207
Registered: ‎18-07-2017

Thanks for the verification. The number is registered under prepaid plan. Are you sure you want to check the billing for this number?

Re: MyDiGi Technical Error

[ Edited ]
Contributor
Posts: 31
Registered: ‎28-04-2017

i've got multiple number including my infinite with that id...

 

i need to used it to monitor and  manage my other prepaid  numbers e.g top up, check current usage , expiry etc

 

tq for your consern

 

update:

Screen Shot 2017-08-22 at 7.24.16 PM.png

Still did not shows all my multiple numbers under this phone number.

 

Re: MyDiGi Technical Error

Contributor
Posts: 31
Registered: ‎28-04-2017

For my infinite(postpaid), digi should state overpaid amount in this section

 

Screen Shot 2017-08-22 at 7.27.56 PM.png

Re: MyDiGi Technical Error

Support
Posts: 1,207
Registered: ‎18-07-2017

We are unable to view the screenshots. Smiley Sad Could you attach the files instead?

Re: MyDiGi Technical Error

Support
Posts: 1,207
Registered: ‎18-07-2017

An email has been sent to you from Digital Telenor. Kindly click the link on the email to reset your CONNECT password. Once you have reset the password, try logging in to your MyDigi app with the new password.

Re: MyDiGi Technical Error

Contributor
Posts: 31
Registered: ‎28-04-2017

Tq Digi_Fero, 

 

Successfully login with that id...

 

 

and also i would like to take your attention to show the overpaid amount in biling section (mydigi) for account number : 1100034854779. You may refer in the attachment.

Capture.PNG
Highlighted

Re: MyDiGi Technical Error

Support
Posts: 1,207
Registered: ‎18-07-2017

The overpayment can be viewed from the bill statement. You may download the statement from MyDigi.