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IOS 9

Member
Member
Posts: 2
Registered: ‎20-12-2017

After updated to latest version, the apps unable to open and freeze at the yellow screen with digi logo.

Re: IOS 9

SuperUser
Posts: 80
Registered: ‎12-08-2015

hi there. 

- are you referring to the MyDigi app? if so, we will forward this feedback to the app's team
- which iPhone are you using?

will be waiting for your reply

thank you Smiley Happy

Re: IOS 9

[ Edited ]
Member
Member
Posts: 3
Registered: ‎22-12-2017

Yes. I am having the same problem too.

 

Using IOS 9 and MyDigi apps was freezing in yellow screen.

 

My rewards are expiring on 31st December 2017 but i was unable to access the apps.

 

Please fix this ASAP.

 

Please ask the team to test on different iOS platform before upload to App Store to avoid the inconvenience to users.

 

Thank you.

 

 

Re: IOS 9

Member
Member
Posts: 2
Registered: ‎20-12-2017

Iphone 6S

IOS version 9.2.1

MyDigi app version  5.3.2

Re: IOS 9

Member
Posts: 1
Registered: ‎04-01-2018

Yes. I am having the same problem too.

 

Using IOS 9.3.5 and MyDigi apps was freezing in yellow screen after the update.

 

Kindly please fix this ASAP.

 

Please ask the team to test on different iOS platform before upload to App Store to avoid the inconvenience to users.

 

Thank you.

Re: IOS 9

Support
Posts: 4,250
Registered: ‎01-05-2015

Kindly update to the latest iOS and retry, krillustrious. The latest MyDigi version is compatible with iOS 10 and above. 

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: IOS 9

Member
Member
Posts: 3
Registered: ‎22-12-2017

Why should we update to latest iOS while you mentioned that the MyDigi apps is supported from iOS 9.0.0 and above in Apps Store?

 

As you know iPhone 6 and 6s had battery issue with the latest iOS.

 

Kindly advise.

 

I will report to Apple Store as MyDigi is displaying wrong information in Apple Store if you still advising us to update to latest iOS.

 

Thank you.

Re: IOS 9

Member
Posts: 1
Registered: ‎10-01-2018
Digi support team,
Please fix your MyDigi app to support IOS 9 users. If the app is not meant to be compatible with IOS 9, at least provide an alternative to us. Thanks