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Digi order unable to proceed

Member
Posts: 2
Registered: ‎04-06-2020
When i buy internet in MyDigi app, i get SMS saying "Sorry, we are unable to proceed with your order request, pls try again later/ Maaf, kami tidak dapat meneruskan permintaan anda, sila cuba sebentar lagi"

This has been going on for 3 days and i cannot buy internet, i have already tried

1. Using *128#
2. Reinstalling MyDigi app
3. Restarting my phone

None of them have worked. Pls help

Re: Digi order unable to proceed

Support
Posts: 3,587
Registered: ‎10-04-2015

Hi JordanXavierL. If the issue persists. please PM (inbox) us for checking and assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Digi order unable to proceed

Member
Posts: 2
Registered: ‎04-06-2020
I think its fixed now because when it was around 3 am, i received a message of the free 2gb i received a few days ago... I think the system glitched and did not fully proceed the 2gb order a few days ago. Now i think the problem is fixed i can already buy any add-on.