Digi Payment unavailable

[Digi_Zemi]

urytora, PM us for checking. Other than PM, you can call our helpline or chat with our Live Chat service via your MyDigi app too.

Thank you.

[Ghostsider001]

I've been having this issue for  a month now. it keep saying unavailable on play store. pls help

[Digi_Zemi]

Hi Ghostsider001. Please try the below first ya.

1- If you are using a Digi Postpaid account, you need to use it for at least 30 days. If less than 30 days, please try again on the 31st day.
2- If you are using a Digi Prepaid, make sure that your number is still active and have sufficient credit.
3- Switch your WiFi OFF and use Digi connection only.
4- If you are using a dual SIM phone, please use only your Digi SIM in the slot 1. Remove the other SIM card.
5- Clear all of your Play Store / App Store browsing history.
6- Try again after that. 

Hope that helps.

[EricErazan]

Hi there, so I'm trying to pay some bills and buy some in-game purchase by using Digi, but I cant because it says that  "unavailable". Before this, I just can buy any in-game purchase by using Digi

I use a prepaid account and the fact that I am able to reload money I assume it is still active, but I hope you guys are willing to check it, at least it'll put us both at ease.  I have tried using mobile data and it doesn't work, I only use a single card. I cleared everything.  But still  "unavailable". pls help me

[Digi_Kobi]

EricErazan, may we know if you've tried to remove the Digi Billing from the payment method? If not, please remove and try to register again.

PM us <here> should you still have the same issue after that ya. TQ.

[nameisulhaq]

it says that my account is closed and how do i contact the digi team ?

[nameisulhaq]

how do i contact you digi_fero

[Digi_Fasha95]

Hi there. Do PM (Inbox) us if you need any further assistance. TQ. 

[ikantodak]

kenapa saya masih dikenakan bayaran walaupon saya tiada gunakan PULSE PREMIUM..

[Digi_Zemi]

ikantodak, PM (inbox) kami untuk semakan berkenaan dengan akaun anda.

Terima kasih.