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Check valid

Member
Posts: 3
Registered: ‎17-11-2019
Can I check 0163228887 still valid or not? Cause I missing the sim... I can’t check that.
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Re: Check valid

Support
Posts: 1,790
Registered: ‎14-04-2015

Jackcokwan, based on the number provided above, the number is already terminated Smiley Sad Once a number has been terminated, there's no option to reactivate it back

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Re: Check valid

Member
Posts: 3
Registered: ‎17-11-2019
i remember i last reload is about september or oktober... the terminate condition not cause of 3 month didnt reload?
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Re: Check valid

Support
Posts: 1,790
Registered: ‎14-04-2015

Jackcokwan, for ur previous plan, it will be 75 days after ur last reload done

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Re: Check valid

Member
Posts: 3
Registered: ‎17-11-2019
not all the plan is 3 month? how can i reactive? cause i just come back from outstation...
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Re: Check valid

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

@Jackcokwan wrote:
not all the plan is 3 month? how can i reactive? cause i just come back from outstation...

Not all prepaid plans have same number of grace period:

Digi Prepaid Live - 90 days

Digi Best Prepaid  - 75 days

 

Once a prepaid has been terminated, it cannot be reactivated. Please check your account status with our support team: https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support


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Re: Check valid

Support
Posts: 1,790
Registered: ‎14-04-2015

Jackcokwan, please inbox us ur full name and last 4 digits IC number for further assistance on this. Tq.