12-01-2021 08:29 AM
Hi, Do you mean that you would like to change the IC number the new owner? For the transfer of account ownership, we wish to inform that both parties have to visit our Digi Store at the same time for the request due to verification purpose and security reasons. There is no any other way. It can only be done at Digi Store, not including at Digi Store Express, Digi Specialized Store and dealer outlets. Please filter "Digi Store" (ONLY) from the link given below under the "Outlet" section to check on our list of Digi Stores locations. https://www.digi.com.my/digi-store. Thanks.